Bilingual Customer Support Associate

NICOLET NATIONAL BANK

GREEN BAY, WI

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JOB DETAILS

SKILLS

Banking Services, Call Centers, Community Banking, Computer-Based Training (CBT), Credit Cards, Customer Support/Service, Develop and Maintain Customers, Financial Services, Maintain Compliance, Multilingual, Network Software, People Management, Philosophy, Sales, Sales Management, Spanish Language, Telephone Skills, Work From Home

LOCATION

GREEN BAY, WI

POSTED

1 day ago

JOB REQUIREMENTS: At Nicolet National Bank, our culture is based on the
principles of community banking, putting the needs of our customers at
the forefront of our decision-making. Our Core Values drive everything
we do, and we are committed to serving our customers with excellence. We
believe that every job in our organization is critical to our success,
and we are dedicated to creating a work environment where our employees
feel valued, respected, and supported. With locations in Wisconsin,
Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service
our local communities and make a positive impact on the lives of our
customers. At Nicolet National Bank, we believe that our people are our
most valuable asset, and we are committed to investing in their growth
and development. Schedule - We are looking for someone who can work a
rotating schedule. The rotating schedule starts as early as 6:45am and
goes as late as 6:00pm. These are 8 hours shifts that change weekly.
This position will also have to work one Saturday every 3-4 weeks from
7:30am-12:00pm. This is an in-office job, remote work is not an option.
Spanish speaking candidates are encouraged to apply! The Customer
Support Associate is primarily responsible for providing service on wide
range of banking services via telephone and/or internet. Assists in
development of customer relationships, including account service and
sales. As a Customer Support Associate, you will: Answer incoming calls
via the Call Center. Provides guidance directly to customer or
determines most appropriate bank contact which to forward the inquiry.
Provide excellent service to customers and co-workers by phone including
actively promoting and selling additional bank products and services.
Assist customers with online and mobile banking, debit and credit cards,
account inquiries and transfers and various other financial service
aspects. Assist internal customers with various network and software
password resets and functionality. Maintain positive attitude while
promoting products, services, and functions in fast-paced, multi-faceted
environment. Actively engage in self-development through participation
in meetings, committees, computer-based training, reading periodicals,
maintaining product knowledge, etc. Maintain and orders department
supplies and equipment. Uphold Nicolet's philosophy and policies by
maintaining appropriate controls to ensure full compliance with
applicable laws and regulations, thereby fulfilling legal
responsibilities and... For full info follow application link. An Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, or protected
veteran status and will not be discriminated against on the basis of
disability. If you have any questions or need assistance in the
application process, please contact HR at recruiting@nicoletbank.com
* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/DF4335960F9349AB

About the Company

NICOLET NATIONAL BANK

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