Bilingual Customer Support - Sarasota

Customer Service Associate (Bilingual - Spanish)

Work Type: Full time, onsite, direct hire or contract to hire

Pay: $19-21/hr

Key Responsibilities

• Communicate with customers via phone, email, and video calls to ensure a positive customer experience.
• Process and review customer purchase orders for accuracy and completeness.
• Enter sales orders into the ERP system and generate order acknowledgements with ship dates, pricing, quantities, and payment terms.
• Research and resolve order discrepancies and processing errors.
• Respond to customer inquiries regarding pricing, product availability, and order status.
• Coordinate with production, sales, warehouse, and delivery teams to track or expedite shipments.
• Generate pick tickets and prepare order?related documentation for warehouse fulfillment.
• Perform follow?up communication to confirm customer satisfaction and service expectations.
• Maintain accurate customer records and enter leads and new contacts into CRM systems.
• Support accounts receivable by assisting with invoicing and collection of outstanding payments.
• Provide backup support to other customer service team members as needed.
• Identify and communicate additional sales or service opportunities internally.
• Handle sensitive and confidential information with professionalism.
• Follow safety procedures and company standards; perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Bilingual in Spanish and English (required).
• Prior experience in customer service, order processing, or administrative support.
• Experience entering data into computer systems or databases; ERP experience preferred (Traverse a plus).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite or similar software.
• High attention to detail with strong accuracy and repeatability in work.
• Organized, reliable, and able to manage multiple priorities under deadlines.
• Professional demeanor with strong customer focused mindset.
• Self starter who can work independently and collaboratively in a team environment.
• Ability to quickly learn new systems and processes.

Pay Details: $19.00 to $21.00 per hour

Search managed by: Haley Bosco

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.