Bilingual Customer Support Specialist (Spanish/English) Onsite – Fairfield, MEReady to plant the seeds of your next career? Join Johnny's Selected Seeds and help support farmers, gardeners, and growers across North America in both English and Spanish.We are looking for a Bilingual Customer Support Specialist who enjoys helping customers, solving problems, and delivering exceptional service in a fast-paced environment.Compensation & ScheduleStarting Wage: $18.54/hourBilingual Differential: Additional $1.00/hourShift differentials and performance-based bonuses availableFull-time, onsite in Fairfield, MEKey ResponsibilitiesSupport customers in both English and Spanish through phone, email, chat, and other channelsEnter orders and assist with product recommendations, account updates, order status, and catalog requestsParticipate in outbound customer outreach and sales campaignsDocument customer interactions and maintain accurate recordsCollaborate with internal teams to resolve customer issuesDeliver a positive customer experience with a focus on first-contact resolutionWhat We're Looking ForFluent in Spanish and English (written and verbal)Strong communication and customer service skillsComfortable working across multiple computer systemsDetail-oriented with strong problem-solving abilitiesAdaptable, self-motivated, and able to manage multiple prioritiesExperience with Salesforce, CRM systems, agriculture, farming, gardening, or horticulture is a plusPhysical RequirementsAbility to work at a computer workstation for most of the workdayAbility to lift up to 25 pounds and perform light physical tasks as neededBenefitsHealth, Dental, and Vision Insurance401(k) with Company MatchESOP & Profit SharingPaid Time Off & Parental LeaveEducational AssistanceEmployee DiscountsEqual Opportunity Employer:Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.Grow with us and help support gardeners, farmers, and growers across North America in both English and Spanish!