Bilingual Dental Front Desk

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life.

Overview of Role:

• Must be bilingual in Spanish and English.*

You will provide the pro-active front office support of the dental team in creating a great customer experience for the patient. You will also help Dentists communicate virtually with patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurate collection and balancing of patient payments.
• Quality scheduling of patients.
• Accurate preparation for the patient visit.
• Excellent customer service upon patient arrival and during the visit.
• Follow appropriate telephone protocol for patients and employees and vendors.
• Initiate, update and maintain electronic dental record.
• Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
• Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.).
• Maintenance of confidentiality.
• Facilitation of patient flow.
• Maintain cultural sensitivity during the patient visit.
• Assist other pod members whenever possible.
• Oversee appropriate cleanliness and activity in patient lobby.
• PAR related duties.
• Reception and appropriate distribution of all clinic deliveries.
• Report signs of abuse/neglect to a clinic manager.
• Register patients into NextGen and update family members and any changes in patient status.
• Support the Dental team with all planned care initiatives.

POSITION QUALIFICATIONS:

Education and Experience:

• High School diploma or GED.
• One year in a dental facility preferred.

Knowledge, Skills and Abilities:

• Bilingual in Spanish and English required.
• Basic computer, math, written and phone skills.
• Ability to work under pressure and handle multiple tasks at one time.
• Able to flourish in a team management system.

What We Offer:

• Comprehensive benefits:

• Medical, Dental & Vision options

• Medical and Dependent Care FSA/HSA

• Company paid life insurance

• Long term disability insurance

• Accident/hospital plans

• 403(b) Retirement Plan with employer contributions

• CFWH offers vacation time, sick hours, and personal holiday hours

• A collaborative team environment

• Open communication with leadership and mission-focused engagement

• Training and growth opportunities with a supportive team invested in your success

Compensation: $21.00 - $26.60/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity.

Applications for this position will be accepted until the position is filled.

CFHW is committed to an inclusive, age-neutral hiring process. In compliance with the Colorado Job Application Fairness Act (JAFA), we do not ask applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution. Please focus your application on your relevant skills, qualifications, and professional experience.

Clinica Family Health & Wellness is an Equal Employment Opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military status, or any other protected class under applicable federal, state, or local law.

Employees must meet applicable health and safety requirements, including an annual influenza (flu) vaccine, tuberculosis screening at hire, and any position specific requirements. Proof of required immunizations is required before employment begins. Exemptions and reasonable accommodations are considered.