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Bilingual Dispatch Associate

Real Floors

Charlotte, North Carolina

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JOB DETAILS
SKILLS
Billing, Chargebacks, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, English Language, Google Apps, Multilingual, Organizational Skills, Problem Solving Skills, Quality Assurance, Resolve Customer Issues, Sales Operations, Spanish Language, Warehousing, Wholesale Industry
LOCATION
Charlotte, North Carolina
POSTED
20 days ago
JOB TITLE:          Installation Associate
REPORTS TO:     Installation Manager
LOCATION:          3201 Parkside Dr, Charlotte, NC 28208
JOB TYPE:           Full-Time | Monday-Friday | 9:00am-6:00pm
 
 
COMPANY OVERVIEW:
We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row!  With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!  
 
JOB OVERVIEW:
We are looking to welcome a Bilingual professional to oversee the activities of our subcontracted flooring installers. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.
 
 
RESPONSIBILITIES: 
  • Communicate with our subcontracted flooring installers to assign work orders efficiently. 
  • Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
  • Communicate with subcontractors and colleagues to resolve any work order issues.
  • Research issues related to work order chargebacks and warranties. 
  • Utilize your in-depth knowledge of our products and services to satisfy customers and retain business. 
  • Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
  • Be willing to perform additional duties as necessary to support the team and company goals. 
QUALIFICATIONS:
  • Fluency in both English and Spanish is required.
  • Preferred 2+ years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
  • Ability to accurately perform data entry tasks while engaging in phone conversations. 
  • Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy. 
  • Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
  • Proficient in corresponding effectively and professionally via email. 
  • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
  • Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.
 
AMAZING BENEFITS:
    Paid Time Off (PTO)
    Paid Holidays
    FREE Life & Disability Insurance
    Health Care Insurance - Company pays most of the cost!
    Dental & Vision Care Insurance options
    Retirement 401(k) + GENEROUS company match
    Annual Bonus Potential
    Fitness Membership Reimbursement
    Employee Referral Bonus Program
    More!
 
 
 Real Floors:  We Live “Got-Your-Back-Ability” Every Day!

NOTE:  Principals only. Recruiters, staffing agencies and other third parties will not be considered.
 
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
 

About the Company

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Real Floors

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