Bilingual Distribution Center Operations Manager

CORE RESPONSIBILITIES

Leadership & Site Ownership

• Directly manage the sites functional shift supervisors (Inbound, Outbound, and Retail),
• Lead daily operations, staffing decisions, and issue resolution
• Lead as a true player-coach - willing and able to step onto the floor to model standards, troubleshoot bottlenecks, and drive urgency during peak periods or staffing gaps
• Act as the single point of accountability for site performance, representing the warehouse to senior leadership when the Director is unavailable

Inbound

• Own inbound freight management, vendor PO processing & transfer handling
• Partner with Logistics to ensure freight efficiency, vendor PO processing & transfer handling
• Set and enforce ASN accuracy & dock-to-stock SLA targets
• Own receiving quality standards: damage inspection, quantity validation & system reconciliation

Outbound

• Own execution of daily DTC, retail replenishment (EDI/non-EDI) & B2B wholesale fulfillment
• Own wave planning strategy & labor deployment against carrier cutoffs
• Own routing guide, manifest and shipment documentation compliance
• Drive continuous reduction of shorts, backorders & fulfillment exceptions

Returns & Etching Team

• Own end-to-end returns strategy: receipt, grading, disposition & restocking
• Own etching/personalization capacity planning & scheduling
• Own return reason code tracking & quality trend analysis, driving root-cause resolution

P&L & Financial Ownership

• Manage P&L for the distribution center, including labor cost, freight cost & operational spend within budget guidance
• Manage budget planning, variance analysis & cost-reduction initiatives
• Report on financial and operational performance to leadership

People & Systems

• Manage hiring, onboarding & development strategy for a 100-120-person site
• Build and sustain a performance culture through coaching, feedback & accountability
• Author & maintain SOPs; set policy for site-level operations
• Produce SITREPs & KPI reporting for leadership
• Identify, scope & execute continuous improvement initiatives independently

KEY METRICS OWNED

• Safety incidents (OSHA Recordable Incident Rate TRIR) and safety training rate
• Site P&L Performance (Revenue, Cost, Margin)
• Dock-to-Stock Cycle Time
• Order Cycle Time & On-Time Ship Rate
• Pick/Pack Accuracy Rate
• CPU Tracking & Variance Reporting by Department
• Returns Processing Throughput
• Inbound ASN Accuracy Rate
• Labor Efficiency & Hours per Order
• Etching Defect Rate & Capacity Utilization
• Team Onboarding Completion & Retention Rate
• Channel SLA Execution Reporting (DTC, Retail, B2B)

QUALIFICATIONS

• 3-5 years of Operations Manager experience in single or multi-site DC/fulfillment operations
• Proven experience managing $30M+ in product volume/throughput
• Demonstrated ability to operate independently, including acting-leader or interim-director experience
• Bilingual English/Spanish proficiency required
• E-Commerce - high-volume DTC fulfillment, SLA & carrier management
• Retail & B2B - EDI, routing guide compliance, wholesale operations
• Proven leadership of teams of 100+ employees
• Systems - WMS ShipHero, NetSuite, or equivalent
• Strong fit for high-growth, low-structure environments - builds systems and drives results independently, comfortable being both a leader and a doer