Bilingual eBranch Loan Advocate

FiStaff

Houston, TX

JOB DETAILS
SKILLS
Banking Services, Call Centers, Communication Skills, Computer Systems, Customer Support/Service, Customer Training, Diversity, Financial Services, High School Diploma, Loan Documents, Loan Processing, Loans, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Service Delivery, Spanish Language, Team Player, Underwriting
LOCATION
Houston, TX
POSTED
30+ days ago

Take the Next Step in Your Career With Us!
Are you looking for a rewarding customer service and lending career where you can truly make an impact? As an E-Branch Loan Advocate, you’ll help individuals find the right financial solutions—all from a dynamic, fast-paced environment. If you enjoy helping people, solving problems, and building relationships over the phone, this is your chance to grow your career in a supportive and professional setting.

E-Branch Loan Advocate
Houston, TX  | Full-Time | Banking & Financial Services

Why Work With Us:
• Competitive pay with opportunities for growth in financial services careers
• Supportive, team-oriented culture focused on professional development
• Hands-on training and ongoing learning to advance your lending expertise

What You'll Do:
• Deliver exceptional customer service by assisting members with loan inquiries over the phone
• Process loan applications, explaining rates, terms, and available options clearly
• Make outbound and inbound calls to provide tailored financial solutions
• Collaborate with underwriting teams by providing detailed and accurate application notes
• Educate customers on loan products, payments, and payoff details
• Identify opportunities to recommend additional financial products that meet customer needs
• Manage multiple interactions efficiently while maintaining a high level of professionalism
• Accurately prepare and complete required loan documentation and records

What We’re Looking For:
• High school diploma or GED required (college degree is a plus)
• Experience in customer service, call center, or financial services preferred
• Strong communication skills with the ability to explain financial concepts clearly
• Comfortable working in a fast-paced, multi-tasking environment
• Proficiency with Microsoft Office and general computer systems
• Strong organizational and problem-solving skills
• Ability to work a flexible schedule, including rotating Saturdays
• Bilingual Spanish is a plus but not required
• A positive, team-oriented mindset with a focus on delivering excellent service

Ready to Land Your Next Great Role?
Apply now and let our recruiting team help you take the next step in your career!

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Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

F

FiStaff

Connecting financial professionals with great companies.
FiStaff’s Philosophy is to provide a personalized approach to meet the needs of our clients and candidates. We achieve this by constantly establishing new relationships while also focusing on the many relationships we have developed throughout the years. We strive to understand the needs and environment of the client and the skills and employment goals of our candidates to find the best match for both.

Our Vision
To become the leading talent provider for banks, credit unions and mortgage companies in the state of Texas by continually matching top quality talent with great companies.

Our Mission
Attract and select the best talent to foster successful relationships with our clients and candidates by adhering to our client-centric philosophy.

Our Core Values
Integrity—our clients and employees want to do business with a company they can trust Respect—we will treat everyone with the utmost respect Excellence—we believe in doing ordinary things extraordinarily well

Our History
FiStaff, Inc. was founded in 1992 and has been assisting Texas’ most respected financial services companies with custom staffing solutions. Headquartered in Houston, we support the needs of our clients throughout the Dallas/Fort Worth Metroplex and across the state. Texas Owned and Texas Proud!

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://www.fistaff.com/