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Skills
Customer Support/Serviceunmatched
Health Planunmatched
Medicaidunmatched
Microsoft Officeunmatched
Multilingualunmatched
Project Planningunmatched
Project Trackingunmatched
Description
Job Title: Bilingual Enrollment/Eligibility Counselor
Location: Remote in the state of Virginia
Duration: 6 months (Possible Extension) Shift hours: Monday – Friday 8:00 AM – 5:00pm EST (Possibility of OT) Training Hours: 8:00 AM - 4:30 PM M-F EST
Project Overview:
Virginia Medicaid has low-cost and no-cost health coverage programs.
There are programs for children, pregnant women and adults, including those with disabilities.
Our contingent staff will be assisting clients with program connection and eligibility.
Responsibilities:
Process specialized cases with a high degree of difficulty.
Work and research appeals at supervisor discretion. Serve as SME on eligibility policy and processes for team and understand impact on other teams.
Work closely with management and work groups to create and maintain work plan documents.
Track the status and due dates of projects.
Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
Assist training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.
Requirements:
High school diploma or GED required, and 4+ years of relevant professional experience required, or equivalent combination of education and experience.
Associate degree with 2+ years' experience preferred.
Basic computer navigational skills.
Novice level knowledge with Microsoft Office
This position requires bilingual proficiency in languages as specified.