Bilingual Financial Services Customer Service

Bilingual Financial Services Customer Service

LHH Recruitment is partnering with a large organization in Albuquerque who is in search of a customer service representative to join their team. This role requires you to be fully Bilingual Spanish, and is onsite, Monday-Friday. This position plays a critical role in supporting lending operations while providing exceptional service to both English- and Spanish-speaking clients throughout the loan process. The hourly rate is between $22/hr-$24/hr DOE.

Responsibilities

• Assist customers throughout the lending and loan application process.
• Provide exceptional customer service in both English and Spanish via phone, email, and in person.
• Review loan documentation for completeness and accuracy.
• Process loan applications and maintain accurate customer records.
• Explain financial products, loan programs, and lending requirements to customers.
• Communicate with borrowers to obtain required documentation and resolve application issues.
• Coordinate with internal departments to ensure timely loan processing.
• Maintain confidentiality while adhering to company policies and regulatory requirements.
• Accurately enter customer information into internal systems.
• Assist with general administrative and operational support for the lending team.

Qualifications

• Must be bilingual in English and Spanish (spoken and written).
• Previous experience in financial services, banking, lending, mortgage, loan servicing, or a related customer service environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong attention to detail with exceptional organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• High degree of professionalism and ability to handle confidential financial information.

Interested? Apply now!

Pay Details: $22.00 to $24.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.