Customer Support/Service, Diversity, English Language, Google Apps, High School Diploma, Mail Processing, Messaging Technology, Microsoft Product Family, Multilingual, Resolve Customer Issues, Spanish Language
Job Overview:
The Front Desk Clerk is responsible for ensuring smooth communication flow and providing a welcoming first impression of our firm.
Responsibilities/Duties:
Office Services:
- Process incoming mail at the Fort Smith office (minimal volume).
- Manage weekly outgoing mail of interoffice documents.
- Take passport photos and fingerprints as needed.
- Submit fingerprints to the FBI as required.
Client Services:
- Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed.
- Process client payments efficiently using a designated system.
- Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly.
- Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service.
Requirements:
- Education: High school diploma or GED (minimum requirement)
- Language Skills: Bilingual in English and Spanish
- Experience: At least 6 months of customer service experience
- Technical Skills: Proficiency in using Google applications; familiarity with Microsoft Suite is a plus
Background check required
Note to Recruiters and Third-Party Agencies:
We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.
Equal Opportunity Employer Statement:
Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.