Bilingual Geriatric Support Services Coordinator (Spanish)The Bilingual Senior Care Options (SCO) Geriatric Support Services Coordinator (GSSC) is responsible for assessing SCO-enrolled consumers for need and eligibility for in-home services, recommending service plans, providing information on available resources, and coordinating in-home/community services. The Bilingual GSSC maintains member records and works in close collaboration with the SCO coordinators and nurses to provide comprehensive service planning for elders in the community setting.Schedule: This is a Local Union 509, full-time, non-exempt (35 hour/week) position. We offer 4-day work week and hybrid (in-person & remote, required 1-2 days in office) work schedule (once training is complete.) No nights or weekends.Compensation: Starting salary range is $50,872.46 - $54,804.09. An additional 6% bilingual designation for Spanish. With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!Depending on your role and your hours, we offer:Flexible scheduling (4, 4.5, and 5 day work schedule options)Competitive salariesMedical, Dental, and Vision403b Retirement Plan with agency contribution after 2 years of employment3 weeks accrued Vacation time3 weeks accrued Sick time13 Paid Holidays30 personal hoursAmple free parking + mileage reimbursementEmployee referral bonuses of up to $2,000Job ActivitiesJob activities of the position are below. Additional duties may be assigned as required.Top Key Activities:Be knowledgeable regarding multicultural community services and programs.Conduct initial and on-going assessment of consumers' health and functional status in various community settings including consumer's homes.Participate in development of consumers' care plans, including determining appropriateness and need for in-home/community-based services.Participate as part of consumer's primary care team including, attending team meetings, trainings, and joint home visits.Arrange, coordinate, and oversee in-home and community-based services for consumers.Monitor consumer's health status, in conjunction with care team, to assess for effectiveness of current services, need for additional services, and/or need for long-term placement.Assist consumers with MassHealth redeterminations and other benefits paperwork, as requested and appropriate.Other Activities:Serve as an agency resource for translating and interpreting.Maintain consumer records in accordance with standards.Assure consumers are connected to appropriate multicultural community programs and services that address social determinants of health and wellbeing.Participate in interdisciplinary/collaborative model of case managementKey Success Measures:Consumer satisfaction State, Payer and MVES quality and target metricsQualifications:A Bachelor's degree in Social Work or a related field.Fluency in English and Spanish language.Written and verbal communication ability in English/Spanish as well as knowledge of the Latino/Hispanic culture.Strong interviewing and assessment skillsExcellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partnersAbility to maintain confidentiality while working with sensitive information or in sensitive situationsHighly resourceful team player, with the ability to work effectively independently or as a team.Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improvedExpertise in the following platforms: Microsoft Office 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applicationsPrivate Transportation and valid driver's license.Preferred Qualifications:Social Work license.Knowledge of and experience working with older adults in a community-based setting.Experience with complex case management (medical or behavioral).Physical Requirements of the Job:Ability to lift, push, pull and carry objects weighing up to 25 poundsAbility to travel to the community to perform outreachWork requires regular standing, stooping, and bending Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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