Bilingual Group Administration Service Representative
Location: Remote, anywhere in Canada or if local to an office, hybrid - Kingston, Toronto, or Montreal
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equity.
Empire Life is looking to hire a Group Administration Service Representative to join our Group Operations team! We are actively seeking candidates to fill a current, open position.
Why pursue this opportunity
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you'll be working on
Provide prompt and courteous resolution of enquiries from both internal and external sources; utilize industry knowledge, standards and internal processes to provide solutions; escalate issues that fall outside of defined parameters.
Prepare a variety of reports to validate financial and administrative data; communicate with customers, distribution partners and sales teams to ensure data is correct and contractual obligations are being met; take corrective action in a timely manner to ensure accurate management reporting and communicate changes to internal and external stakeholders
Review and validate data to ensure it is accurate and complete; request outstanding requirements and validate key information from plan administrators to ensure eligibility of coverage; ensure requirements are received and input at both the certificate and group level; confirm with key stakeholders that changes have been updated
Document exceptions and escalations with appropriate details in the certificate file to ensure that internal stakeholders are aware of exceptional circumstances
What we're looking for you to have
Bilingualism (English/French) is required
Post-secondary education in business administration or related discipline
3+ years experience in the insurance/financial services industry is an asset
Knowledge of group benefit contracts, products, procedures and regulatory and compliance is an asset
Mathematical skills and experience with account reconciliation or payroll calculations is an asset
Working towards ACS and GBA is an asset
Attention to detail/accuracy in a high transactional environment
Strong active listening skills
Ability to navigate multiple systems
Ability to work independently and as a team member
Well-developed verbal and written communication and customer service skills
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salary
For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know-we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.