Bilingual Insurance Customer Service

Are you passionate about helping people and looking for a role where your positive attitude can make a real difference? LVNV Auto Insurance in Las Vegas, Nevada, is excited to welcome a Bilingual Insurance Customer Service Representative to our vibrant team. We believe that excellent customer service is the cornerstone of our success, and were searching for individuals who share that vision. In this role, you won't just be answering calls; you'll be building trust and providing peace of mind to our valued customers. You'll have the opportunity to connect with a diverse clientele, using your language skills to ensure everyone feels heard, understood, and well-supported. If you thrive on creating positive experiences and are eager to grow with a company that truly cares about its people and its customers, we encourage you to apply. Come join us and be a part of something special in the heart of Las Vegas!

Salary Range: $14.00 - $20.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Career Growth Opportunities

Weekly team meetings

Team building events

Appreciation lunches

Monthly bonus opportunities

Networking events

Community Involvement

Paid holidays

Sick days

Collaborative work environment

Agency swag provided

Responsibilities

Serve as the primary point of contact for policyholders, addressing inquiries and concerns with warmth and efficiency.

Assist customers in understanding their insurance policies, coverage details, and billing information.

Process policy changes, payments, and new applications accurately.

Document all customer interactions and resolutions clearly in our system.

Collaborate with internal teams to resolve complex customer issues.

Contribute to a positive and supportive team atmosphere.

Property and Casualty license preferred. Willing to train. Licensing assistance available.

Fluency in both English and Spanish (written and spoken) is required.

Previous experience in a customer service role is preferred.

Excellent communication and active listening skills.

A positive attitude and genuine desire to help others.

Comfortable using various computer systems and customer relationship management (CRM) software.

Ability to remain calm and empathetic when dealing with challenging customer situations.