Bilingual Intake Attorney

Description

Responsibilities:

• Serve as the main point of contact for clients throughout the first 30 days of their case as it transitions from intake to case management.
• Handle client/attorney introduction calls, welcoming the client and verifying information gathered during intake.
• Prevent sub-outs by managing client expectations, answering inquiries, and troubleshooting any issues or concerns that arise during the intake process.
• Review client files, documents, and evidence to assist with case strategy and preparation.
• Assist the intake department to identify unsuitable cases or potential conflicts of interest.
• Collaborate with the legal team to ensure that each client’s case is progressing efficiently and effectively.
• Manage Client Success case workers to ensure timely resolution of cases.
• Ensure clients are satisfied with the service and experience throughout the entire legal process.

Qualifications:

• Must be fluent in Spanish.
• Juris Doctor (J.D.) from an accredited law school.
• Active bar license in AZ
• Prior experience in personal injury law is preferred but not required.
• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills and a client-centered approach.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple cases and deadlines in a fast-paced environment.
• Empathetic, patient, and adept at handling sensitive client situations.
• Experience in client relationship management or customer service is a plus.

Benefits:

• 401(k) 
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off