Adobe Product Family, Analysis Skills, Asset Management, Call Centers, Cisco Network Systems, Citrix Product Family, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, English Language, Google Chrome Browser, Health Plan, Help Desk, High School Diploma, Identify Issues, Incident Management, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Knowledge Management, Leadership, Metrics, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Multilingual, Multitasking, Organizational Skills, Painting (Facilities and Maintenance), Printers, Printing, Problem Solving Skills, Process Management, Schedule Development, Service Level Agreement (SLA), ServiceNow, Spanish Language, Symantec Endpoint Security, Technical Support, Telephone Skills, Time Management, VPN (Virtual Private Network)