Are you passionate about helping people navigate challenges and access the support they need? In this role, you'll engage members, create individualized care plans, coordinate services, and connect families to valuable community resources through both in-person and virtual support. The Bilingual Lead Care Manager works closely with members, providers, and community organizations to ensure access to essential services. Take the next step in your career and apply today to be part of team that's transforming lives and strengthening communities.
ABOUT ECM
Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management.
ABOUT SENECA
Seneca is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.
RESPONSIBILITIES
Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members
Complete a comprehensive assessment and develop a care plan for each enrolled member
Organize care activities and maintain regular contact with outside providers to ensure coordination of services and resources
Manage referrals, coordination, and follow-up to needed services and supports
Provide education and identify support needs for youth and their family or other caregivers
Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs
Utilize crisis communication and de-escalation techniques, this may include intervening with the clients' behavioral program as needed
Engage in community outreach and identify supports and resources in the community, including building relationships with community providers
QUALIFICATIONS
:
Education/experience requirements:
Bachelor's degree OR
Associate degree or equivalent + 1 year of applicable work experience OR
High school diploma/GED + 2 years of applicable work experience
Applicable experience includes paid or unpaid work with youth, families, or in the social services field
Bilingual in Spanish/English, pass bilingual proficiency assessment
Flexible schedule with ability to work evenings as needed
At least 21 years of age
Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region
TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy
Preferred:
Prior case management and community-based experience
Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources
Skills of an Ideal Candidate:
Commitment to advancing racial equity
Strong critical-thinking and oral communication skills
Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks
SCHEDULE
Full-time
Monday - Friday, 9AM - 5:30PM
Flexible schedule with ability to work evenings as needed
Travel included - up to 90 miles
Hybrid; provide in-person services & complete documentation remotely
BENEFITS
Starting at $30.39 - $32.89 per hour
Actual salary is dependent on creditable experience above the minimum qualifications for the role