Position Overview
Vicky Chen – State Farm Agency is seeking a licensed, bilingual, and detail-oriented Customer Service Representative to support and manage existing client accounts. This role focuses on customer service, policy support, and relationship building, not cold calling or commission-only sales.
The ideal candidate is fluent in English and Mandarin or Cantonese, holds an active California Property & Casualty insurance license, and has prior experience working in an insurance agency environment.
Key Responsibilities
• Provide prompt, accurate, and professional customer service to existing clients
• Assist customers with policy changes, billing questions, claims support, transfers, and coverage explanations
• Build and maintain long-term client relationships through proactive follow-up
• Educate customers on insurance options using a needs-based, customer-focused approach
• Accurately document client interactions using agency systems and CRM tools
• Support overall agency operations while maintaining confidentiality and compliance
Required Qualifications
• Active California Property & Casualty (P&C) insurance license (required)
• 2+ years of insurance customer service or agency experience preferred
• Fluent in English and Mandarin or Cantonese
• Strong communication, organization, and problem-solving skills
• Comfortable working in a structured, team-based office environment
Work Schedule & Location
• Monday–Thursday: Onsite at our agency in Chino Hills, CA
• Friday: Remote workday
• This is a primarily in-office role; candidates seeking fully remote positions will not be considered.
Compensation & Benefits
• Hourly base pay: $22–$26/hour (based on experience)
• Performance-based bonuses
• This is not a commission-only position
• Paid training and professional development
• Supportive team environment with long-term growth opportunities
Who This Role Is Best For
• Licensed insurance professionals who enjoy helping clients and solving problems
• Candidates seeking stability, structure, and long-term growth
• Team players who value professionalism, accountability, and service excellence
If you meet the qualifications and are interested in joining a growing, client-focused agency, we encourage you to apply.
How to Apply:
Please submit your resume and a cover letter highlighting your bilingual skills and relevant experience online at https://vickychen.SFAgentJobs.com/jobs/2856890. We will follow up with you for next steps!