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Skills
Accountingunmatched
Administrative Proceduresunmatched
Analysis Skillsunmatched
Balance Sheetunmatched
Business Practicesunmatched
Business Supportunmatched
Business Writingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Collectionunmatched
Detail Orientedunmatched
English Languageunmatched
Healthcare Providersunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Mathematicsunmatched
Medical Billingunmatched
Microsoft Windows Operating Systemunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Procedure Developmentunmatched
Production Systemsunmatched
Regulationsunmatched
Reimbursementunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Typingunmatched
Writing Skillsunmatched
Description
Provides moderate to complex service to internal and external customers, which may include Medical Providers, Agents, accounting employees, utilizing superb verbal and written communication skills, resolves moderate to complex inquiries and completes them with specific attention to detail, accuracy, and timely handling in accordance with business units operating practices, administrative procedures, and applicable regulatory rules. *Works independently with minimal guidance, ensures customer data is managed securely while meeting or exceeding customer needs. This position may require the effective us of bilingual skills (verbal and/or written) at least 50 percent of the time.
Supports New Business goals and priorities by processing Medical Reimbursements gathering and/or audits data to ensure all requirements are meet. Research and resolves discrepancies on all incoming new business documents. Ensures requirements received adhere to AML/ATF Bermuda regulations as defined in procedures.
Technical Skills & Requirements
Excellent Customer Service Skills
Advanced keyboard skills
Strong math skills
Strong analytical skills
Advanced communication skills
Strong business writing skills
Advanced interpersonal skills
Advanced coordination and collaboration skills
Exceptional professional attire and demeanor
Strong knowledge of IRS Code S125 rules and regulations
Qualified retirement account knowledge
Strong Windows-based softward knowledge
Advanced ability to work in a high volume, quick paced production environment
Known and demonstrated ability to be prompt and accurate with work product
Strong ability to change and demonstrated openness to change
Leadership ability to include demonstrated ability to multi-task and achieve stated goals
May require knowledge of accounting transactions such as debits, credits, and balance sheets
Require proven bilingual skills in Spanish and English (verbal and/or written communications)
Education & Certifications
High school diploma or general education degree (GED)