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Bilingual Mandarin (Deputy) Hub Head

Comrise

Elkridge, MD

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JOB DETAILS
SALARY
$70,000–$85,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Budget Management, Business Operations, Business Support, Career Development, Cargo/Freight, Communication Skills, Continuous Improvement, Cost Control, Cost Reporting, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Emergency Response, Equipment Maintenance/Repair, Expense Tracking, Finance, Fire Safety, Forklift, Identify Issues, Inventory Levels, Leadership, Logistics, Logistics Processes, Maintain Compliance, Mandarin Chinese Language, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Onboarding, Operational Audit, Operational Communications, Operational Improvement, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Productivity Management, Purchasing/Procurement, Regulations, Regulatory Compliance, Resolve Customer Issues, Resource Utilization, Safety Compliance, Safety Process, Safety Training, Sales, Service Delivery, Shipping/Receiving, Staff Motivation, Standard Operating Procedures (SOP), Supply Chain Management, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Warehousing
LOCATION
Elkridge, MD
POSTED
1 day ago
Bilingual Mandarin (Deputy) Hub Head Job Responsibilities 1. Warehouse Operations Management
  • Oversee the daily operations of the sorting center warehouse, including receiving, sorting, staging, and cross-docking, ensuring efficient and on-time execution of all logistics activities.
  • Develop, implement, and continuously optimize warehouse operating procedures and standards to improve productivity, reduce operating costs, and enhance customer satisfaction.
  • Monitor inventory levels, optimize warehouse layout and storage utilization, ensure inventory accuracy, and promptly resolve inventory discrepancies and exceptions.
2. Team Management & Training
  • Lead and manage the warehouse operations team, including recruiting, onboarding, training, performance evaluation, employee engagement, and career development.
  • Conduct regular training sessions to improve employees' operational skills, service awareness, and compliance with standard operating procedures and safety regulations.
  • Allocate manpower efficiently based on business demands and operational priorities to ensure smooth daily operations.
3. Equipment & Safety Management
  • Oversee the maintenance and management of warehouse equipment, including forklifts, racking systems, sorting equipment, and other operational tools, ensuring equipment is properly maintained and functioning efficiently.
  • Implement and enforce warehouse safety policies, conduct safety training, and ensure compliance with all safety procedures to prevent workplace accidents.
  • Supervise warehouse fire safety, cargo security, and employee safety by conducting regular safety inspections and emergency response drills.
4. Cost Control & Performance Management
  • Develop warehouse operating budgets and monitor expenses to ensure effective cost control through process optimization and efficient resource utilization.
  • Establish warehouse performance metrics (KPIs), regularly evaluate operational performance, analyze results, and implement continuous improvement initiatives.
  • Collaborate closely with the Finance team to ensure accurate and timely warehouse cost reporting and provide operational data to support business decisions.
5. Cross-functional Coordination & Customer Service
  • Work closely with internal departments, including Procurement, Sales, and Customer Service, to ensure effective communication and resolve operational issues in a timely manner.
  • Coordinate with external vendors, carriers, and logistics partners to ensure the timely movement, transportation, and delivery of goods.
  • Handle customer inquiries, complaints, and feedback promptly while maintaining strong customer relationships and delivering excellent service.
Qualifications Education
  • Bachelor's degree or above in Logistics, Supply Chain Management, Warehouse Management, or a related field preferred.
Experience
  • Minimum of 3 years of experience in warehouse operations or sorting center management.
  • Previous team leadership or supervisory experience is preferred.
  • Strong understanding of warehouse operations and logistics processes.
Technical Skills
  • Proficient in Warehouse Management Systems (WMS) and Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Strong analytical skills with the ability to interpret operational data, identify issues, and develop effective solutions.
Core Competencies
  • Strong leadership, communication, and team collaboration skills with the ability to motivate employees and drive results.
  • Excellent problem-solving and decision-making abilities, with the capability to remain calm and effective in a fast-paced environment.
  • Detail-oriented, highly organized, and able to manage multiple priorities effectively.
  • Able to work under pressure and adapt to changing business needs in a fast-paced warehouse environment.

About the Company

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Comrise

Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!

Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.

Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.

Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)

COMPANY SIZE
100 to 499 employees
HEADQUARTERS
Elkridge, MD, US
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
401K, Life Insurance
FOUNDED
1984
WEBSITE
https://www.comrise.com/en

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