The Medical Assistant (MA) provides clinical and administrative support to providers to ensure safe, efficient, and patient‑centered care. This position is provider‑aligned and follows the schedule designed to support clinic operations. The MA plays a critical role in patient experience, clinical workflow, documentation accuracy, and follow‑through of care. The MA is expected to perform duties with professionalism, attention to detail, and respect for patient dignity at all times.
Pre‑Visit Preparation
Review daily schedules for assigned provider(s)
Ensure exam rooms are clean, stocked, and prepared prior to patient arrival
Prepare supplies, equipment, and documentation needed for scheduled visits
Identify missing information, labs, or forms prior to the visit and communicate concerns promptly
Anticipate provider and patient needs to support efficient clinic flow
Rooming and Visit Support
Greet patients professionally and respectfully
Verify patient identity and reason for visit
Obtain and accurately document vital signs, medications, allergies, and relevant history in the EMR
Prepare patients for provider evaluation
Communicate key patient concerns to the provider clearly and accurately
During Visits
Assist providers during examinations and procedures as requested
Administer injections, immunizations, or perform testing per protocol and scope of practice
Maintain patient privacy, dignity, and comfort throughout the visit
Follow all infection control, safety, and confidentiality standards
Support clinic efficiency without compromising quality of care
Post‑Visit Responsibilities
Reinforce provider instructions and next steps with patients
Initiate labs, referrals, follow‑ups, or additional tasks as directed
Complete documentation accurately and in a timely manner
Prepare exam rooms for subsequent patients
Communicate unresolved issues or concerns to appropriate team members
Administrative Follow‑Through
Support referrals, forms, and prior authorizations as assigned
Track assigned tasks to completion and follow up as needed
Respond to internal communications promptly
Escalate barriers or delays early to prevent care disruption
Professional Conduct
Demonstrate respectful communication with patients, providers, and staff
Maintain reliability, punctuality, and adherence to assigned schedule
Accept feedback professionally and participate in improvement efforts
Uphold clinic policies, procedures, and values
Maintain patient confidentiality and HIPAA compliance at all times
Qualifications
BLS Certification or Certified Medical Assistant desired
Excellent customer service skills
Strong attention to detail
Bilingual (English and Spanish)
Numbers & Facts
Location
Orlando, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Allergiesunmatched
Basic Life Support (BLS)unmatched
Certified Medical Assistantunmatched
Cleanroomunmatched
Clinical Assessmentunmatched
Clinical Study Publicationsunmatched
Clinical Supportunmatched
Critical Careunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
English Languageunmatched
Follow Throughunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Injectionsunmatched
Medical Assistanceunmatched
Medical Office Administrationunmatched
Medicationsunmatched
Multilingualunmatched
Patient Assessmentunmatched
Patient Confidentialityunmatched
Quality of Careunmatched
Spanish Languageunmatched
Testingunmatched
Time Managementunmatched
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