Job Summary At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Whether your role is direct service, administrative support, or leadership, you will be part of a collaborative, mission-driven organization dedicated to promoting social justice, cultural diversity, and the well-being of all clients. Your work will reflect our core values of respect, integrity, and service, helping to create lasting positive change in the lives of those we serve. En Caridades Católicas de los condados de Ingham, Eaton y Clinton (Catholic Charities of Ingham, Eaton, and Clinton Counties), cada miembro del equipo desempeña un papel esencial en el avance de nuestra misión de servir a las personas y familias vulnerables con compasión y dignidad. Este puesto implica gestionar el registro de pacientes, los procesos de entrada y salida (check-in y check-out), la programación de citas y el mantenimiento del expediente médico electrónico (EMR). Las responsabilidades adicionales incluyen la verificación de seguros médicos, la comunicación con los pacientes y el apoyo administrativo para el personal clínico. Key Responsibilities - Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
- Perform check-in and check-out for patients efficiently
- Provide all necessary forms to patients upon check-in
- Perform scanning of records into EMR on a daily basis
- Maintain appointment schedules for providers
- Complete primary provider request form for insurance updating
- Maintain competency in the process for Immigration Physical completion
- Assist with Sliding Fee Discount application when necessary and provide to eligible patients
- Screen patient phone calls for medical assistants and providers
- Manage requests from both paper and electronic in-baskets
- Verify patient insurance information
- Troubleshoot insurance problems with patients
- Proficiency in CHAMPS portal
- Perform patient callbacks/follow up as directed by providers
- Occasionally interpreting for providers and support staff as needed for patient care
- Miscellaneous tasks as assigned by Office Manager and Medical Director
- Other duties as assigned
Responsabilidades Clave (Key Responsibilities) - Actualizar los datos demográficos, formularios de pacientes, seguros y otros aspectos del registro en el Expediente Médico Electrónico (EMR).
- Realizar los procesos de entrada y salida (check-in y check-out) de los pacientes de manera eficiente.
- Proporcionar todos los formularios necesarios a los pacientes al momento de su ingreso.
- Escanear registros en el EMR de forma diaria.
- Mantener las agendas de citas de los proveedores de salud.
- Completar el formulario de solicitud del proveedor principal para la actualización de seguros.
- Mantener la competencia en el proceso para la realización de exámenes físicos de inmigración.
- Asistir con la solicitud del Programa de Descuento de Tarifa Escalonada (Sliding Fee Discount) cuando sea necesario y proporcionarla a los pacientes elegibles.
- Filtrar las llamadas telefónicas de los pacientes dirigidas a los asistentes médicos y proveedores de salud.
- Gestionar las solicitudes provenientes tanto de bandejas de entrada físicas (papel) como electrónicas.
- Verificar la información del seguro médico del paciente.
- Resolver problemas relacionados con los seguros médicos en coordinación con los pacientes.
- Demostrar dominio en el uso del portal CHAMPS.
- Realizar llamadas de seguimiento a los pacientes según las indicaciones de los proveedores de salud.
- Interpretar ocasionalmente para los proveedores y el staff de apoyo según sea necesario para la atención del paciente.
- Realizar tareas diversas según lo asignado por el Gerente de Oficina y el Director Médico.
- Otras funciones que le sean asignadas.
- Education: High School Diploma
- Experience: Experience in a receptionist position or medical office required
- Required Licenses, Certifications, and Training: HIPAA, EMR, other training required by CRFHC. Will train.
Educación: Diploma de escuela secundaria (High School Diploma)
Experiencia: Se requiere experiencia previa en un puesto de recepcionista o en una oficina médica
Licencias, certificaciones y capacitación requeridas: HIPAA, EMR y otras capacitaciones exigidas por CRFHC. Se brindará capacitación. Personal Attributes Anticipated - Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
- Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
- Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
- Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
- Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission
Work Environment & Physical Demands - This position is on-site and may not be eligible for remote work
- The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
- Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, reaching, and occasionally lifting or carrying up to 15 pounds
- Vision requirements include close-up work, distance vision, and the ability to adjust focus
- The work environment may involve varying degrees of physical discomfort, occasional loud noise, and exposure to common respiratory pathogens
- Occasional driving during the workday may be needed for operational purposes
- Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions
Comments: This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.
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