Benefits:

• 401(k)
• Health insurance
• Paid time off

About the Position

Family Planning Services of Lorain County is seeking a friendly, reliable, and compassionate Bilingual Medical Receptionist / Clinical Assistant to join our healthcare team. The ideal candidate is fluent in English and Spanish, communicates clearly, stays organized, and enjoys helping patients in a fast-paced clinical environment.

Key Responsibilities

·      Greet and check in patients in a warm, friendly, and professional manner.


·      Answer phones, schedule appointments, and respond to patient inquiries.


·      Verify patient demographic and insurance information.


·      Maintain accurate patient records and documentation.


·      Assist clinical staff with basic clinical and administrative tasks.


·      Compile chart audit reports and process records requests in accordance with HIPAA privacy requirements.


·      Communicate effectively and respectfully with English- and Spanish-speaking patients.


·      Maintain patient confidentiality and follow office policies and procedures.


·      Provide excellent customer service and support to patients and families.


·      Scan records into the electronic medical record (EMR) system.


·      Balance the end-of-day cash drawer and assist with inventory management.


·      Manage multiple priorities and work independently when needed.

Required Qualifications

·      Fluency in English and Spanish.


·      Excellent verbal and written communication skills.


·      Professional, dependable, and organized work habits.


·      Ability to multitask effectively in a busy healthcare setting.


·      Comfort using electronic medical records and general computer systems.


·      A compassionate, patient, and respectful approach to working with patients.

Preferred Qualifications

·      Previous medical office, reception, or clinical support experience.

What We Offer

·      Competitive pay.


·      [ADD CONFIRMED BENEFITS.]


·      A supportive and professional work environment.

How to Apply

Apply through Indeed and include a current resume. A brief cover letter describing your medical office experience and bilingual communication skills is encouraged.



Equal Opportunity Statement


Family Planning Services of Lorain County is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.