Bilingual Medical Receptionist

Now Hiring: Bilingual Medical Receptionist

Location: Sarasota, FL
Schedule: Full-Time | 40 hours per week
Pay Range: $20-$22 hourly based on experience

Who We Are:

Sarasota Medical Pregnancy Center is a faith-based, nonprofit women’s health and family support organization committed to providing compassionate, cost-free medical care, education, and resources to women and families facing unplanned pregnancies. Our work is rooted in Christian faith, dignity, and life-affirming care.

Position Summary:

The Bilingual Medical Receptionist serves as the first point of contact for clients, providing a welcoming, compassionate, and professional experience both in person and over the phone. This role is responsible for managing front desk operations, scheduling appointments, supporting client intake, and maintaining accurate records within the Center’s systems.

This position is ideal for someone who thrives in a fast-paced, people-focused environment and is passionate about delivering exceptional service while supporting a mission-driven organization.

What You’ll Do:

• Greet clients and visitors, creating a warm and welcoming environment
• Answer and manage incoming calls, schedule appointments, and route calls appropriately
• Coordinate daily schedules to optimize provider time and client flow
• Assist with client intake, including distributing and collecting paperwork
• Maintain accurate client records and documentation in EMR systems
• Notify providers of client arrivals and support smooth clinic flow
• Maintain reception area organization and professionalism
• Respond appropriately to client needs, including high-stress or sensitive situations
• Support communication between medical and education teams
• Assist with referrals to educational, navigation, and behavioral health services
• Maintain strict confidentiality of all client and medical information
• Utilize systems such as eClinicalWorks, Ekyros, and other internal platforms (training provided)
• Participate in team prayer/devotional calls and contribute to team culture
• Support administrative tasks and special projects as needed

What You’ll Need:

Required Qualifications

• 1+ year of experience in a receptionist, front desk, or customer-facing role (preferably in a healthcare, medical office, or clinic setting)
• Experience answering high-volume phone lines and scheduling appointments
• Strong customer service skills with the ability to handle sensitive or emotional situations
• Experience working with computers, scheduling systems, or EMRs
• Bilingual in English and Spanish

Preferred Qualifications

• Associate’s Degree
• 2+ years of experience as a medical receptionist or in a healthcare setting
• Experience with EMR systems (e.g., eClinicalWorks) and medical documentation
• Medical Assistant certification or Community Health Worker training

Skills & Competencies:

• Exceptional customer service and interpersonal skills
• Strong communication and telephone etiquette
• Highly organized with strong attention to detail
• Ability to multitask and manage a fast-paced front desk environment
• Professional, calm, and compassionate demeanor
• Strong computer proficiency (Microsoft Office, EMR systems)
• Dependable, self-motivated, and accountable
• Ability to work both independently and as part of a team

Faith & Values Alignment:

• A committed Christian with a personal relationship with Jesus Christ
• Alignment with the pro-life mission
• Willingness to uphold the Center’s Statement of Faith, Statement of Principle, and organizational policies

What’s in It for You:

Purpose

• Mission-driven, faith-centered work environment
• Opportunity to make a meaningful impact as the first point of contact for clients
• Work alongside a compassionate and supportive team

Benefits

• Medical: Blue Cross Blue Shield
• Telemedicine Access: Teledoc
• Life Insurance/AD&D
• Dental & Vision: United Healthcare
• Retirement: Everence Simple IRA with employer match
• Paid Time Off (PTO)
• Paid Holidays