Communication Skills, Detail Oriented, Economic Development, English Language, Mortgage, Multilingual, Negotiation Skills, Past Due Accounts, Retention Programs, Spanish Language
please see: https://idahoworks.gov/jobs/2559094
WE ARE HIRING!
We are seeking a motivated and professional Bilingual Mid-Stage Mortgage
Collector to join our team. As a Mid-Stage Mortgage Counselor, you will
be responsible for managing borrower outreach and resolving delinquent
mortgage accounts between 60-89 days past due. You will engage borrowers
through counseling and education, negotiate payment arrangements, and
evaluate eligibility for home retention programs. The successful
candidate will balance effective collection practices with borrower
advocacy by providing clear guidance, education, and loss mitigation
solutions in both English and Spanish. Strong communication skills,
attention to detail, and the ability to thrive in a fast-paced
environment are essential.
In This Role, You Will:
- Initiate outbound and receive inbound borrower calls for accounts
that are in delinquency, negotiating payment arrangements to prevent
further mortgage delinquency
- Provide borrower education and counseling while maintaining a high
standard of quality and professionalism during each interaction
- Review borrowers for home retention programs based on loan type and
eligibility
- Follow up on returned payments, issue demand letters, and work to
resolve delinquency through appropriate collection efforts
- Ensure compliance with FDCPA, RESPA, FCRA, and all applicable
regulatory requirements
- Other job duties as assigned
At our organization, we are dedicated to improving lives and
strengthening Idaho communities. We believe that housing opportunities,
self-sufficiency, and economic development are the pillars of progress.
Join us and be part of a professional and mission-driven organization
that makes a meaningful impact on the lives of Idahoans.
I
Idaho Housing and Finance Association