Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.
DUTIES:
Engaging in active listening with caller, confirming or clarifying scheduled MRI appointments
Utilizing EMR, spreadsheets and given material appropriately
Answering or making calls out to patients pertaining to MRI
Scheduling, rescheduling MRI appointments
Meeting quotas
REQUIREMENTS:
Knowledge of HIPAA and OSHA standards as pertains to the job
Proven ability to maintain confidentiality
Attentive to detail, proven ability to multi-task and take ownership of assigned tasks
Ability to work independently
Previous experience in customer service
Strong phone and verbal communication skills
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
1-3 years of experience in call center environment