What You’ll Do
Position Summary
The Neighborhood Engagement Manager reports to the Sr. Manager, Growth and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood and managing a team of Neighborhood Engagement Consultants to accelerate patient acquisition opportunities. This individual is expected to identify & engage with prospective, review personal and team metrics daily, support all ongoing growth initiatives, coach team members and ensure their team operates seamlessly and successfully. Essential responsibilities consist of but not all inclusive:
Responsibilities
- Drives membership growth for their designated Suvida Neighborhood Center. Leads a team of growth-minded individuals who engage potential patients and educate them on our value proposition and healthcare model. Operates as a player-coach, engaging prospects and driving new member enrollment alongside team.
- Develops a pipeline of prospective patients through multiple grass roots activities
- Participation in a variety of local community outreach/marketing activities and events including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Suvida Healthcare service offerings
- Canvassing, or going door to door, in the neighborhoods where we have clinics in the vicinity to meet with patients and their families to educate on the Suvida model and value proposition.
- Soliciting and following up on patient referrals
- Following up on warm leads generated through marketing efforts
- Providing tours of Suvida Healthcare Center locations
- Thorough and consistent documentation in Salesforce (CRM)
- Oversees and achieves designated center-level monthly, quarterly, and annual enrollment and growth targets, as articulated by management.
- Leverages CRM tool to manage personal and team performance. Works to revive dormant leads through fresh outreach as well as identify and address low performance using the CRM.
- Cultivates collaborative relationships with insurance agents, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth.
- Equips partners with training and educational materials to educate potential new patients and their families of the benefits of the Suvida comprehensive care model
- Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community.
- Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Salesforce. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment.
- Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and/or brokers to community events to drive patient assignment to Suvida Neighborhood Centers.
- Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues.
- Performs other related duties as assigned.
What You’ll Bring
Knowledge, Skills, and Abilities
- 5+ years related experience (e.g., marketing, sales, community engagement).
- 1+ years experience CRM
- Bilingual (English and Spanish) Required
- Excellent verbal and written communication skills.Strong interpersonal skills with good negotiation tactics.
- Exceptional organizational skills and able to manage against several priorities in a fast-paced environment.
- Motivated by performance-based compensation.
- Highest degree of honesty, integrity, and compassion.
- Healthcare industry preferred but not required.
- Ability and willingness to travel locally and regionally; much of the work is conducted off Neighborhood Center premises.
- An active driver's license preferred.
Education, Experience, Licensure, or Certification Requirements
- Bachelors degree preferred
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.