PURPOSE
The role of the Office and Operations Specialist is to provide exceptional customer service to clients and potential clients, including educating the public about CHIP’s mission, services, and current opportunities. The Office and Operations Specialist will also provide clerical and other support to each of CHIP’s departments, as well as respond to the needs and coordinate the operations at CHIP’s main office.
REQUIRED KNOWLEDGE AND SKILLS
1. Spanish/English bilingual, both spoken and written, is required.
2. Excellent written and verbal communication skills and the ability to communicate clearly and effectively with clients, staff, and the public in person, on the phone, and by email.
3. Competency of basic office equipment and computer programs, including Microsoft Word, excel, and outlook.
4. Ability to work independently in a fast-paced environment on multiple tasks and deadlines.
5. Ability and desire to work effectively with low-income and ethnically diverse client groups.
Job Functions
Essential Responsibilities:
1. Provide clear and accurate information to the public about CHIP’s mission, various programs, and current opportunities.
2. Provide CHIP staff with clerical and administrative support, event coordination, and calendaring.
3. Under the direction of leadership staff, provide project-specific support and on-going duties determined by current organizational needs.
4. Orchestrate and oversee successful office functions, including facilities, operations, and ordering of supplies and equipment, and be the liaison between CHIP’s IT consultant and staff.
Essential Duties:
1. Respondtoallgeneralinquiriescomingfromoutsideoftheorganization,includingemails, phone calls, andwalk-ins.
2. Handle all incoming and outgoingmail.
3. Keepthegeneralofficecleanandorganized,includingorderingofsupplies and equipment,andschedulingof maintenance, repairs, and IT.
4. Provide support to all CHIP departments, including preparation of letters, documents or spreadsheets,dataentry,translation,mailers,andotherformsofmasscommunication, filing, basic bookkeeping, and makingphotocopies.
5. Maintaintheself-helpinterestlistanddatabaseandprocessallincomingapplications.
6. ProvidesupporttoCHIP’sBoardofDirectors and CEO,asdirectedbyCHIP’sPresident/CEO.
7. Within 6 months of employment, secure and maintain an active notary license.
8. Otherdutiesrelatedtoofficeandstaffsupportwillbeidentifiedandassigned.
QUALIFICATIONS AND EDUCATION
1. High-schooldiploma.
2. Valid California Driver’sLicense.
3. Must have reliable vehicle, current valid California Driver's license and be insurable, under the criteria established by CHIP’s general liability carrier. Must provide current proof of insurance at the levels specified by the CHIP travelpolicy.
OUR PERKS
CHIP takes pride in its competitive benefits package.
Employmentwith CHIPis atwillfor theemployeeandthe employer.
CHIPis anequal opportunityemployer.
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