About Us
We are a dynamic and fast-growing general contracting company specializing in Roofing and Flooring. We pride ourselves on delivering high-quality services and exceptional customer care. To support our growing operations, we’re seeking a Bilingual Operations Assistant to join our team. This position is critical to ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.
Key Responsibilities
Scheduling & Coordination
- Manage and update the company’s scheduling system to assign jobs to technicians or teams.
- Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
- Coordinate schedules to optimize efficiency and minimize downtime for field teams.
Customer Service
- Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.
- Respond promptly to customer inquiries via phone, email, or messaging platforms.
- Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.
- Act as the primary point of contact between clients and field teams.
Lead Management
- Call new and existing leads to explain services, answer questions, and schedule consultations.
- Maintain accurate records of lead interactions and update the CRM system accordingly.
- Follow up with potential clients to convert leads into scheduled jobs.
Billing & Administrative Tasks
- Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.
- Process payments and follow up on overdue accounts.
- Assist with data entry, filing, and other administrative tasks as needed.
Qualifications
- Bilingual: Fluent in Spanish and English
- Customer Service Experience: 2+ years of experience in a customer-facing role, preferably in a call-heavy environment.
- Organizational Skills: Strong attention to detail and ability to manage multiple priorities effectively.
- Communication Skills: Exceptional phone etiquette and interpersonal skills.
- Tech-Savvy: Proficiency in using scheduling software, CRM systems, and office tools like Microsoft Office or Google Workspace.
- Problem-Solving: Ability to handle challenging situations calmly and effectively.
- Experience in the general contracting or home services industry is a plus.
Why Join Us?
- Opportunity to work in a supportive, family-oriented team environment.
- Career growth potential in a growing company.
- Competitive pay.
- Make a difference by helping customers with critical home improvement and contracting needs.