Bilingual Part Time Dental Patient Access Representative

ABOUT US 

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

POSITION OVERVIEW

The Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors.

SCHEDULE AND PAY

This is a part-time (~24 hour) position.

Schedule Monday-Wednesday (7:45AM - 6:00PM Monday and Wednesday, 7:45AM - 5:00PM Tuesday), with the ability to work late shifts as needed (5:00 PM- 7:00 PM).

Pay Range: $16.50- $18/hour, based on experience. 

DUTIES

• Schedule appointments according to written dental protocols
• Triage patients according to written dental protocols
• Prepare daily schedule for dental staff
• Establish that each dental patient is advised of the sliding fee scale
• Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
• Assist dental patients in completing dental history, consent and financial forms if necessary
• Perform cashiering and collection duties
• Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
• Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
• Maintain accurate dental files for patients and for quality control
• Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
• Follow up on “no-show” dental patients on a daily basis

QUALIFICATIONS

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred.
• Bilingual (Spanish/English) required.