Join a Team That's Built Different
At Mac Haik's Southway Ford, we're more than a dealership—we're a destination where customers trust us with one of their most important investments. As one of South Texas' premier Ford dealerships, we've built our reputation on exceptional service, a strong team culture, cutting-edge facilities, and an unwavering commitment to delivering a world-class customer experience.
We're looking for an energetic, customer-focused Parts Cashier / Customer Experience Specialist who thrives in a fast-paced environment and enjoys helping customers while keeping our service and parts operations running smoothly. If you have a positive attitude, strong attention to detail, and enjoy being the friendly face that customers remember, we want to meet you.
What Makes Mac Haik's Southway Ford Different?
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- State-of-the-art Ford service and parts facility
- Stable, high-volume dealership with consistent traffic
- Opportunities for advancement and career development
- Team-oriented environment where your contributions matter
- Employee-focused leadership that recognizes hard work and results
- Commitment to creating an exceptional customer experience every day
- The opportunity to work alongside some of the best automotive professionals in Texas
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Position Summary
As a Parts Cashier / Customer Experience Specialist, you'll serve as a critical connection between our customers, service advisors, technicians, and parts department. You'll help ensure transactions are processed accurately, customers are greeted professionally, and every interaction reflects the high standards of the Mac Haik Automotive Group.
This position is ideal for someone who enjoys customer interaction, organization, multitasking, and being part of a winning team.
Duties & Responsibilities
Customer Service Excellence
- Welcome customers with professionalism, enthusiasm, and a customer-first attitude
- Create a positive and memorable experience for every guest visiting the dealership
- Assist customers with questions regarding repairs, parts purchases, service recommendations, and appointment scheduling
- Resolve customer concerns promptly and professionally while ensuring satisfaction
- Direct calls and inquiries to the appropriate departments efficiently
Cashiering & Transaction Processing
- Accept payments for repairs, parts, accessories, and services via cash, credit card, financing, or check
- Accurately process transactions and provide receipts
- Issue refunds and credits in accordance with dealership policies
- Maintain accurate transaction records and help reconcile daily receipts and invoices
- Ensure all financial transactions are handled accurately and securely
Service & Parts Support
- Schedule customer service appointments and follow-up communications
- Assist service advisors and parts personnel with administrative support
- Print repair orders, invoices, estimates, and supporting documentation
- Review technician recommendations and help communicate next steps to customers
- Support service reminder programs and customer retention initiatives
Team Collaboration
- Work closely with service advisors, technicians, parts specialists, and management
- Help keep the customer lounge, cashier area, and front counter organized and presentable
- Contribute to a positive team atmosphere focused on customer satisfaction and operational excellence
Qualifications & Skills
- Outstanding customer service and interpersonal skills
- Strong verbal and written communication abilities
- Professional appearance and positive attitude
- Basic math proficiency and cash-handling accuracy
- Computer proficiency and ability to learn dealership management systems
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced dealership environment
- Dependable, punctual, and team-oriented mindset
- Previous cashiering, receptionist, customer service, banking, hospitality, or dealership experience preferred but not required
What We're Looking For
We're looking for someone who:
- Loves helping people
- Takes pride in delivering exceptional service
- Maintains professionalism under pressure
- Works well independently and as part of a team
- Has a strong work ethic and a willingness to learn
- Wants to build a long-term career with a growing organization
Benefits
- Competitive Pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Vacation & Holidays
- Career Growth Opportunities
- Ongoing Training & Development
- Employee Discounts on Vehicles, Parts & Service
- Supportive Team Environment
- Stable Employment with a Premier Ford Dealership
Ready to Join the Southway Ford Family?
If you're looking for more than just a job and want an opportunity to be part of a dealership that values its employees, serves its community, and strives to provide a best-in-class customer experience, apply today and start your future with Mac Haik's Southway Ford.
Mac Haik's Southway Ford is an Equal Opportunity Employer.