Communication Skills, Customer Support/Service, Dental Insurance, Documentation, Electronic Medical Records, English Language, Health Insurance, Healthcare, Healthcare Quality, Healthcare Software, High School Diploma, Insurance, Medi-Cal, Medical Assistance, Medical Office Administration, Medical Record System, Medicare, Microsoft Office, Multilingual, Organizational Skills, Patient Care, Patient Education, Quality Assurance, Spanish Language, Team Player, Vision Plan
The Staff Pad<\/span><\/span><\/span><\/b> <\/span><\/span><\/span>has partnered with a mission -driven Federally Qualified Health Center (FQHC) in Pomona, CA that is committed to providing high -quality healthcare to underserved communities. We are seeking a compassionate, bilingual<\/span><\/span> <\/span><\/span><\/span><\/span>Outreach & Enrollment Specialist<\/span><\/span><\/span><\/b> <\/span><\/span><\/span>who is passionate about helping patients access the care and resources they need.<\/span><\/span><\/span>
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If you're currently working as a<\/span><\/span> <\/span><\/span><\/span><\/span>Medical Assistant, Patient Services Representative, or Patient Access Representative<\/span><\/span><\/span><\/b> <\/span><\/span><\/span>and are ready to take the next step in your healthcare career, this is an excellent opportunity to expand your skills while continuing to make a meaningful impact on patients' lives.<\/span><\/span><\/span>
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What You'll Do<\/span><\/span><\/span>
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As an Outreach & Enrollment Specialist, you'll become a trusted resource for patients by helping them navigate insurance, financial assistance programs, and available healthcare services.<\/span><\/span><\/span>
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Your responsibilities will include:<\/span><\/span><\/span>
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- Guide patients through registration, enrollment, and appointment scheduling<\/span><\/span><\/span>
<\/span><\/span><\/li> - Assist patients with insurance applications, renewals, and eligibility verification<\/span><\/span><\/span>
<\/span><\/span><\/li> - Conduct financial screenings and help patients qualify for discounted healthcare services<\/span><\/span><\/span>
<\/span><\/span><\/li> - Educate patients on available programs, benefits, and community resources<\/span><\/span><\/span>
<\/span><\/span><\/li> - Help remove barriers to care by coordinating transportation, interpretation services, and community referrals<\/span><\/span><\/span>
<\/span><\/span><\/li> - Build strong relationships with patients while providing exceptional customer service<\/span><\/span><\/span>
<\/span><\/span><\/li> - Maintain accurate patient documentation within the electronic medical record<\/span><\/span><\/span>
<\/span><\/span><\/li> - Partner with clinical and administrative teams to improve patient engagement and continuity of care<\/span><\/span><\/span>
<\/span><\/span><\/li> - Participate in community outreach events to educate and connect patients with healthcare services<\/span><\/span><\/span>
<\/span><\/span><\/li> - Track outreach activities and support organizational quality initiatives<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Who We're Looking For<\/span><\/span><\/span>
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We're looking for someone who enjoys working directly with patients and wants to continue growing their career in healthcare.<\/span><\/span><\/span>
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Qualifications<\/span><\/span><\/span><\/b>
<\/span><\/span><\/p>- Bilingual in English and Spanish (required)<\/span><\/span><\/span>
<\/span><\/span><\/li> - High School Diploma or GED<\/span><\/span><\/span>
<\/span><\/span><\/li> - 1 -2 years of experience in a healthcare setting such as:<\/span><\/span><\/span>
- Medical Assistant<\/span><\/span><\/span>
<\/span><\/span><\/li> - Patient Services Representative (PSR)<\/span><\/span><\/span>
<\/span><\/span><\/li> - Medical Receptionist<\/span><\/span><\/span>
<\/span><\/span><\/li> - Patient Access Representative<\/span><\/span><\/span>
<\/span><\/span><\/li> - Referral Coordinator<\/span><\/span><\/span>
<\/span><\/span><\/li> - Insurance Verification Specialist<\/span><\/span><\/span>
<\/span><\/span><\/li> - Healthcare Enrollment or Eligibility Specialist<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul><\/li> - FQHC experience is a plus, but not required<\/span><\/span><\/span>
<\/span><\/span><\/li> - Experience working with an Electronic Health Record (NextGen preferred)<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>You'll Be Successful If You Have<\/span><\/span><\/span>
<\/span><\/span><\/h2>- Excellent customer service and communication skills<\/span><\/span><\/span>
<\/span><\/span><\/li> - A passion for helping patients navigate the healthcare system<\/span><\/span><\/span>
<\/span><\/span><\/li> - Strong organizational and multitasking abilities<\/span><\/span><\/span>
<\/span><\/span><\/li> - Experience verifying insurance or working with Medi -Cal, Medicare, or Covered California (preferred)<\/span><\/span><\/span>
<\/span><\/span><\/li> - Comfort using Microsoft Office and healthcare software systems<\/span><\/span><\/span>
<\/span><\/span><\/li> - Ability to work independently while collaborating with a team<\/span><\/span><\/span>
<\/span><\/span><\/li> - Reliable transportation for occasional community outreach activities<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Why Join This Team?<\/span><\/span><\/span>
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This role offers an opportunity to move beyond traditional front office or clinical responsibilities while developing valuable skills in patient advocacy, healthcare navigation, insurance enrollment, and community outreach—all within a collaborative, mission -driven organization.<\/span><\/span><\/span>
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Benefits (Eligible Day One)<\/span><\/span><\/span>
<\/span><\/span><\/h3>- Competitive hourly pay<\/span><\/span><\/span>
<\/span><\/span><\/li> - Medical insurance (95% employer -paid for employees)<\/span><\/span><\/span>
<\/span><\/span><\/li> - Dental and Vision insurance<\/span><\/span><\/span>
<\/span><\/span><\/li> - 401(k) with up to 4% employer match<\/span><\/span><\/span>
<\/span><\/span><\/li> - Generous Paid Time Off<\/span><\/span><\/span>
<\/span><\/span><\/li> - Paid Holidays<\/span><\/span><\/span>
<\/span><\/span><\/li> - Paid Sick Time<\/span><\/span><\/span>
<\/span><\/span><\/li> - Opportunities for professional growth and career advancement<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>If you're looking for a role where you can continue helping patients while taking the next step in your healthcare career, we'd love to hear from you.<\/span><\/span><\/span>
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Equal Opportunity Employer<\/span><\/span><\/span><\/i>
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