Bilingual Patient Registrar - Public Health

Bilingual Patient Registrar - Public Health

"Follow Your Calling, Find Your Career"

Salary Range: $20.71 - $27.19/hour

This is a non-exempt (hourly) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

This role is on-site 5 days a week. Schedule is Monday, Tuesday, Thursday, Friday from 8:00 AM to 5:00 PM. Wednesday is from 10:00 AM to 7:00 PM.

This is a patient facing role, not a back office role

About Us

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease".

Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations."

Position Summary

This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer multi-line phone system and must be computer literate for various computer applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position.

Essential Functions

• Performs confidential data entry such as payroll.
• Develop or assist in preparation of reports.
• Gather data, conduct research and compile information that is requested or necessary to assist department or for other

County functions.

• Prepares technical material requiring specialized knowledge of the operations of a particular department.
• May maintain petty cash fund.
• May be responsible for maintaining supply levels and ordering stock.
• Creates, files, and maintains records.
• Transcribes meeting minutes.
• Prepares memos, letters and forms.
• Provides support to management staff and may be assigned to the administrative support team.
• Communicates with customers and County staff by email, phone or in person.
• Responds to inquiries and resolves minor concerns/issues or logistics.
• Assists in preparing office procedure documents, manuals or interview documents

Minimum Qualifications

Experience:

Minimum of four years of administrative experience in area of assignment.

Education:

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina Driver's License
• May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

• Ability to read, write and speak Spanish fluently
• knowledge of multiple web-based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine and have cash handling experience
• Knowledge of medical terminology
• Knowledge of benefits verification
• Experience with using computerized systems to schedule medical appointments & verify medical insurance
• Medical Office experience

Knowledge, Skills and Abilities

Knowledge of

• Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry
• Efficient typing skills with a minimum of 45 wpm
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite

Compensation & Benefits

In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.