Bilingual Patient Registration Supervisor

Hours: 8:00 - 5:00 Monday - Friday, 40 hours per week

Benefits: The benefits package includes excellent employer paid health insurance with low out of pocket cost, retirement pension (NC Local Government Retirement System), 401(k) with match, dental, vision, life, disability, paid vacation, paid sick, 13 paid holidays, floating holiday, new hires start out with two vacation and sick days and begin accruing immediately, paid parental leave, paid volunteer hours, employee assistance program, tuition reimbursement, longevity pay, wellness allowance and more. (Benefits differ for part time employees). Prior local and state government years of service count toward calculating vacation accrual rate!

The Patient Registration Supervisor will ensure the smooth and efficient operation of patient registration services within the Clinical Services Division. This position is responsible for overseeing daily workflows, supervising staff, and maintaining high standards of accuracy, compliance, and customer service. The supervisor serves as a working leader, supporting both administrative and clerical functions, while fostering a culture of continuous quality improvement.

Primary Responsibilities:

• Supervise daily operations of the Patient Registration team including coaching, mentoring, and performance evaluation of staff
• Monitor workflow and patient flow to maintain efficiency including coordination of daily staffing levels or assignments
• Ensure compliance with organizational policies, procedures, and confidentiality
• Assist with resolution of complex registration issues and patient complaints
• Serves as a working supervisor for the Patient Registration team
• Serves as Customer Service Ambassador by providing excellent customer service to all patients/clients and visitors who enter the Cabarrus Health Alliance

Education/Experience:

• Completion of high school or equivalent and 4 years of progressively responsible clerical/administrative/office management experience; or completion of a two-year business administration or related program and two years of progressively responsible clerical/administrative/office management experience
• Fluent in both written and oral English and Spanish required
• Supervisory experience preferred

Knowledge, Skills & Abilities:

• Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques
• Knowledge of business English, spelling and arithmetic
• Ability to follow and policies and procedures
• Possess ability to to make arithmetical calculations, and to set up forms and statistical tables
• Accurately type at a reasonable rate of speed
• Ability to establish and maintain effective working relationships with clients, associates and the general public

Our Mission

To improve individual and community health through services, education, and collaborative action.

Our Vision

We envision a thriving community where people make healthy choices in healthy environments.

CHA does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.