LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.
We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.
About the Role
We’re seeking a Patient Services Representative (PSR) to deliver excellent customer service both over the phone and at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.
What You’ll Do
- Answer incoming calls, schedule appointments, and route inquiries
- Greet patients and manage check-in/check-out processes
- Register patients and maintain accurate records in the EHR
- Verify insurance and assist with updates (including PCP selection)
- Manage voicemails, patient portal messages, and schedule changes
- Collect payments and reconcile daily transactions
- Coordinate patient needs with clinical staff and follow triage protocols
- Support patient flow and overall front office operations
- Maintain confidentiality and HIPAA compliance
Schedule Expectations
- Full-time role with requiring a minimum of one evening shift per week
What You Bring
- Bilingual Spanish/English required
- High school diploma or equivalent
- Valid driver’s license (PA, DE, or MD)
- Customer service experience (healthcare preferred)
- Experience with EHR systems and Microsoft Office
Key Skills
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask
- Problem-solving mindset with ability to assist patients effectively
- Team player who thrives in a fast-paced environment
Why Join LCH?
- Mission-driven organization serving diverse communities
- Supportive, team-oriented environment
- Opportunity to make a meaningful impact on patient care
Apply Today!
Join a team dedicated to improving lives through compassionate, high-quality care.
Earn a Living Where Your Heart Is
At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you.
LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve.
LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay.
When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters.
Come build a career that makes a difference—every single day.