Administrative Skills, Call Volume, Case Management, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, English Language, Insurance, Interpersonal Skills, Interviewing Skills, Legal, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Onboarding, Organizational Skills, Personal Injury, Presentation/Verbal Skills, Sales Prospecting, Spanish Language, Team Player, Telephone Skills, Writing Skills
Location: Burbank, CA
Employment Type: Full-Time
Compensation: $26 - $32 per hour
About the Role
We're looking for a compassionate, driven, and highly organized Overnight Intake Specialist to join our growing team at Block LLP.
As an Overnight Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance after an accident or injury. You will play a critical role in helping potential clients take the first step toward obtaining legal representation by gathering important case information, evaluating potential claims, and delivering an exceptional client experience.
This role is ideal for someone who thrives on helping people, communicates effectively over the phone, and can build trust and rapport with individuals during difficult situations.
This role is for an 8-hour overnight shift.
About Block LLP
Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.
Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.
What You'll Do
- Answer inbound calls from prospective clients seeking legal assistance
- Conduct detailed intake interviews in both English and Spanish
- Gather accident, injury, treatment, insurance, and liability information
- Assess potential cases based on firm criteria and escalate urgent matters when necessary
- Guide prospective clients through the intake and onboarding process
- Coordinate follow-up communications
- Build trust and rapport with callers while providing compassionate support
- Accurately document client information and maintain detailed notes within the firm's case management system
- Maintain confidentiality and handle sensitive information with professionalism
- Collaborate with attorneys and team members to ensure a seamless client onboarding experience
- Support additional intake and administrative functions as needed
Requirements
- Bilingual in English and Spanish
- Previous experience in legal intake
- Experience working in a Personal Injury Law Firm or legal environment
- Familiarity with CRM, intake, or case management software
- Excellent verbal and written communication skills
- Strong active listening and interpersonal skills
- Ability to communicate with empathy, professionalism, and confidence
- Strong organizational skills and attention to detail
- Ability to multitask and work independently during overnight hours
- Comfortable handling a high volume of inbound calls and follow-up tasks
- Proficiency with Microsoft Office (Outlook, Word, Excel)
Benefits
- Bonus opportunities
- 401(k) program
- Nine paid firm holidays annually + additional time off
- Training and professional development opportunities
- Collaborative and supportive team environment
- Firm-sponsored events and team activities
- Opportunities for growth and advancement within a rapidly growing firm
Apply Today
If you're looking for an opportunity to grow your career with a team that values excellence, teamwork, and exceptional service, we'd love to hear from you.
Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.