Job Description
Our Client, a Property and Casualty Insurance company, is looking for a Bilingual Producer Service Representative for their Chicago, IL location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Demonstrate consistent good quality and performance results.
- Provide consistent service that is customer focused and professional.
- Supporting Field Sales agents with insurance product information
- Assist with basic technical troubleshooting
- Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
- Learn soft skills while communicating with customers
- Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
- Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Learn all policy product lines, all procedures for the core and worksite calls.
- Provides support for business partners as needed.
- Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Requirements:
- Ability to effectively communicate and build strong partnerships with newer employees.
- Basic computer skills and knowledge of database software.
- Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Ability to work a flexible schedule to meet the needs of the business and performance requirements.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to remain calm in stressful situations.
- Supplemental insurance knowledge and licensing is a plus.
- Bilingual language proficiency
- Bilingual skills (verbal, written, read)
- Competencies
- Problem solving – take an organized and logical approach to thinking through problems and complex issues
- Initiative – Willing to do more than is required or expected
- Adaptability – ability to redirect personal efforts to respond to changing environment
- Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes
- Qualifications - External
- Education And Experience
- High school diploma or general education degree (GED); Associate degree preferred.
- 2+ years’ experience in a contact center environment preferred.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Chicago, IL |
| Industry | Management Consulting Services |
| Salary | $15–$21.67 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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