Job Description
Job Title: Bilingual Producer Service Representative (Bilingual Customer Service)
Location: Columbia, SC 29201
Duration: 6 Months (Temp to Perm)
Job Summary
Responsibilities
SKILLS
Competencies
Education And Experience
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com
Location: Columbia, SC 29201
Duration: 6 Months (Temp to Perm)
Job Summary
- The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.
- The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.
- As a Producer Service Center Representative, he/she is responsible for creating a positive custo
- mer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Responsibilities
- Demonstrate consistent good quality and performance results.
- Provide consistent service that is customer focused and professional.
- Supporting Field Sales agents with insurance product information
- Assist with basic technical troubleshooting
- Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
- Learn soft skills while communicating with customers
- Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
- Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Learn all policy product lines, all procedures for the core and worksite calls.
- Provides support for business partners as needed.
- Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
SKILLS
- Ability to effectively communicate and build strong partnerships with newer employees.
- Basic computer skills and knowledge of database software.
- Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Ability to work a flexible schedule to meet the needs of the business and performance requirements.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to remain calm in stressful situations.
- Supplemental insurance knowledge and licensing is a plus.
- Bilingual language proficiency
- Bilingual skills (verbal, written, read)
Competencies
- Problem solving – take an organized and logical approach to thinking through problems and complex issues
- Initiative – Willing to do more than is required or expected
- Adaptability – ability to redirect personal efforts to respond to changing environment
- Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes
- Qualifications - External
Education And Experience
- High school diploma or general education degree (GED); Associate degree preferred.
- 2+ years’ experience in a contact center environment preferred.
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com
Numbers & Facts
| Location | Columbia, SC |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
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Skills
- Business Supportunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Database Management Software/Systems (DBMS)unmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Employee Relationsunmatched
- Field Salesunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Insuranceunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Licensingunmatched
- Multilingualunmatched
- Organizational Skillsunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Sales Supportunmatched
- Time Managementunmatched
- Track Customer Issuesunmatched
- Underwritingunmatched
- Writing Skillsunmatched
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
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