Analysis Skills, Calibration, Call Centers, Customer Relations, Customer Support/Service, English Language, Health Plan, Multilingual, Performance Analysis, Quality Assurance, Spanish Language, Transaction Processing/Management
Teleperformance USA is seeking a bilingual QA support representative for its Brownsville location. This role involves monitoring agent transactions in both English and Spanish to ensure exceptional customer service standards are met.Responsibilities include conducting observations of agent performance, participating in calibration sessions, and providing client interactions related to performance analytics. A bachelor's degree and call center experience are preferred.Competitive benefits include comprehensive health plans and a focus on mental well-being.#J-18808-Ljbffr
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Teleperformance
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.