Best Practices, Budgeting, Cellular Telephone, Coaching, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Data Quality, English Language, Industrial Management, Laptop PC, Leadership, Mentoring, Metrics, Multilingual, Operational Improvement, Operational Strategy, Operations, Operations Management, Partner Sales, Pricing, Problem Solving Skills, Procedure Implementation, Recruiting Strategy, Recruiting/Staffing Agency, Regulations, Revenue Growth, Safety/Work Safety, Spanish Language, Tactical Operations, Willing to Travel
Our client was founded in 2013 in Vineland, New Jersey. They began with a simple but powerful message: to connect hardworking people with the companies that drive our communities forward. What started as a small, minority-owned staffing agency has grown into a multi-state operation, proudly serving New Jersey, Pennsylvania, and Indiana. Even as they expand, they stay true to their roots - providing hands-on, personalized service and a deep understanding of every local market they enter.
Our client is seeking a Bilingual Regional Operations Manager that will oversee their daily operations across multiple light-industrial sites in the region, ensuring safety, quality, productivity, and strong customer relationships. This role requires frequent travel to facilities (up to 50%), strong people and process leadership, and the ability to communicate effectively in English and Spanish with front-line staff, customers, and vendors.
Responsibilities:
- Overseeing the day-to-day tactical operations of a Light Industrial Staffing firm
- Providing exceptional support directly 3 branches located in Indiana and Kansas and potentially supporting other locations in other states
- Acting as the direct liaison between the corporate office and branches for systems + facilities
- Developing Operations and Recruiting strategy, including planning, execution, and support
- As the SME of our ATS, this individual will create, iterate, and implement SOPs and best practices to ensure data quality and efficiency
- Accountable for each Branch’s performance – holding weekly/monthly Accountability Calls
- Working with the rest of the Executive Team to allocate Job Board assets and set budgets
- Ensuring all job orders are filled and that they have high levels of visibility and communication with all clients
- Guiding and developing internal staff on a variety of staffing, customer service, recruiting, and best practices to enable them to advance within the organization
- Motivating, evaluating, and developing branch employees through training and mentorship
- Partner with sales and partners on leads, pricing, and proposals on a daily and weekly basis
- Help to drive continued and strategic growth of branch in the market
- Travel regularly (up to 50%of the time) to on-site facilities to provide hands-on leadership, coaching, and oversight.
- Other duties as needed
Qualifications:
- Fluent bilingual proficiency in English & Spanish (verbal and written)
- Must reside in Greater Indianapolis area
- Willing and able to travel approximately 50% for site visits and customer meetings
- Minimum 5 years of operations management experience in Light Industrial environments
- Proven experience managing multiple sites or regional operations and leading site leaders/supervisors
- Strong knowledge of safety regulations and best practices in light industrial settings.
- Demonstrated experience with continuous improvement methodologies and operational metrics.
- Excellent leadership, communication, and problem solving skills.
- Success managing a $30+ million region/company and directly responsible for contributing to the revenue growth. Must be able to communicate how you had a direct impact on growing the overall revenue.
Benefits:
- Medical/Dental/Vision, 16 days PTO, paid holidays
- $500 monthly car allowance
- Cell phone, computer & laptop
- 4% commission paid on GP of branches overseen