Bilingual Repossession Assignment Specialist

PenFed is hiring a Bilingual Repossession Assignment Specialist to work onsite at our San Antonio, Texas service center.  The primary purpose of this position is to participate in the assignment of secured consumer loans for repossession and to perform the associated tasks through the retrieval of collateral. Contact members in an effort to resolve loans in an active repossession. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Reviews Request for Repo cases to determine course of action to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.   
• Work an established assignment of repossession cases and tasks leading up through the pickup notices and notice of intent to sell.
• Determine reason for delinquency, while providing options and/or repayment arrangements to assist the member in resolving the repossession.
• Counsel and solve routine as well as occasional advanced scenarios such as settlements and the corresponding agreements and IRS reporting.
• Maintain records of all daily activities and reports to the Team Lead.
• Provide in depth productive and remedial financial counseling for members as needed.

An equivalent combination of education and experience is considered.

• High School Diploma or GED required.
• Minimum of two (2) years’ collections/repossession experience required, preferably at a financial institution.
• Understanding of preventative, productive and remedial financial counseling is required.
• Minimum of one (1) years’ experience with call center collections preferred.
• Strong communication, negotiation, decision-making and written skills.
• Ability to multi-task.
• Available to work weekends, evenings and overtime periodically.
• Must be able to speak fluent English and Spanish.
• Experience with AI preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

Any collections or repossession related certificates recommended.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is not required.