Bilingual Service Business Development RepresentativeBDCThe Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. They receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, they performs clerical and administrative duties for the Service departments.The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.ResponsibilitiesManages all incoming sales and service appointment quires by scheduling appointments, confirming pending appointments, following up with missed appointmentsCoordinates questions and issues with the appropriate department personnelHelps follow up with phone and internet service leadsMake outbound calls to customers regarding upcoming appointments and services dueAssist customers in determining appropriate scheduling options for their vehicleAssist with basic questions regarding service pricing, service duration, warranty coverage, and service packagesManages all required paperwork and prepares documentation (forms, reports, etc.) when neededTracks loaner vehicles for customersConfirms special order partsProvides administrative assistance as neededRequirementsHigh School diploma or GEDBilingual (Spanish speaking)Previous in a similar position (administrative, clerical, call center, customer service, etc.)Working knowledge of the automotive industry a plusHelpful attitude and friendly demeanorHighly professional and dependableStrong computer and internet skills, including Microsoft Office suiteClose attention to detail to assure accuracy of workCompensationCompetitive Pay Based on ExperienceMedical BenefitsPaid VacationHolidaysProfessional WorkplaceNon-Smoking WorkplaceDrug Free WorkplaceOpportunity for AdvancementDirect Deposit401(k) with Company MatchVictory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.#J-18808-Ljbffr