Bilingual Sales Operations Specialist I

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Description

RS Medical is a leading provider of home-based medical device solutions, specializing in innovative electrotherapy products that help patients manage pain and improve quality of life. With a strong focus on patient care, integrity, and collaboration, we partner with healthcare providers and payors to deliver effective, accessible treatment options across the country.

RS Medical is seeking a detail-oriented and customer-focused Sales Operations Specialist I to support our sales team and ensure a seamless order fulfillment process. In this role, you'll serve as a critical liaison between Account Managers, healthcare providers, patients, and payors, helping turn opportunities into successful outcomes.

This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is eager to learn and grow within a sales operations team. Success in this role requires accountability, adaptability, and a willingness to navigate evolving processes and requirements, including changes in account requirements, state regulations, fee schedules, and claim verification practices.

This is a bilingual position. Please only apply if you have strong written and verbal communication skills in both English and Spanish

What You'll Do

• Review system-created orders for accuracy and prepare them for fulfillment.
• Compare order details in Salesforce against purchase orders and other source documentation to confirm product, account, compliance, and payor requirements are met.
• Identify and resolve order discrepancies, unclear documentation, or data-entry errors that may impact order accuracy or progression.
• Develop and maintain accurate knowledge of account, insurance, and payor requirements, including Workers' Compensation and Personal Injury Protection (PIP) claim processes.
• Act as a liaison between Account Managers, healthcare providers, patients, purchasing departments, and insurance/payor entities.
• Initiate communication and build effective working relationships with Sales Operations team members, cross-functional partners, Patient Care Services, Billing, and external contacts.
• Deliver excellent internal and external customer service in both English and Spanish that is professional, responsive, and empathetic.
• Proactively identify and escalate issues that may delay order processing and keep leadership informed of significant risks or barriers preventing order progression.

Requirements

What You Bring

• High school diploma or GED required.
• 6+ months of office or administrative experience, or equivalent combination of education and experience.
• Familiarity with Workers' Compensation and Personal Injury Protection (PIP) order processing, documentation, and claim requirements required.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Comfortable working in a hybrid or remote-capable environment and using technology such as computers, internet-based systems, communication tools, and peripheral devices.
• Ability to learn and adapt to system updates, workflow changes, automation-supported processes, and account, insurance, payor, and state-specific requirements.
• Strong attention to detail and accuracy when comparing system information against source documentation.
• Critical thinking skills to identify discrepancies, unclear information, and potential data-entry or automation-related errors before orders progress.
• Strong verbal and written communication skills in both English and Spanish, with the ability to communicate professionally with internal and external contacts.
• Strong organization and follow-through when reviewing documentation and managing order requirements.
• Ability to manage multiple tasks, prioritize work, and resolve issues in a fast-paced environment.
• Customer-focused mindset with the ability to provide responsive, empathetic, and professional service.
• Team-oriented approach with the ability to initiate communication, build relationships, seek assistance when needed, and support shared team goals.

Work Environment

• Primarily office-based with potential flexibility for remote work depending on business needs.
• Requires extended periods of sitting, typing, and communication.
• Occasional standing, walking, or light lifting (up to 10 lbs.).

Why Join RS Medical?

At RS Medical, we are dedicated to improving patient outcomes while supporting our employees' growth and success. You'll be part of a mission-driven organization where collaboration, learning, and customer care are at the heart of what we do.

Salary Description

21.00 - 23.00