Bilingual Scheduling & Logistics Supervisor (English/Spanish)

• Supervise and support the daily operations of the Scheduling Department.
• Oversee caregiver scheduling by matching qualifications, availability, and client needs.
• Review and manage schedule changes, staffing shortages, and urgent coverage needs.
• Ensure compliance with Wisconsin Home Healthcare and Medicaid requirements.
• Monitor approved client service hours and scheduling accuracy.
• Oversee accurate scheduling data for payroll and billing processing.
• Collaborate with Human Resources and leadership to resolve staffing and caregiver issues.
• Train, coach, and support Scheduling Coordinators to ensure efficient operations.
• Maintain accurate records and prepare scheduling reports as needed.
• Promote excellent customer service while building positive relationships with clients and caregivers.
• Perform other duties as assigned.
  
  

• Associate degree in Business Administration, Healthcare Administration, or a related field preferred, or equivalent combination of education and experience.
• Minimum of two (2) years of office management or healthcare administrative experience.
• At least one (1) year of staffing, scheduling, or recruiting experience.
• Experience in home healthcare, healthcare staffing, or customer service is strongly preferred.
  
  

• Fluency in both English and Spanish (reading, writing, and speaking).
• Excellent organizational, scheduling, and time management skills.
• Strong customer service and interpersonal communication abilities.
• Professional telephone etiquette with experience managing multiple phone lines.
• Proficiency in Microsoft Office (Word and Excel) and Electronic Medical Records (EMR) systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Sound judgment, professionalism, and confidentiality.
• Excellent problem-solving and critical-thinking skills.
• Ability to build trust and maintain positive relationships with clients, caregivers, and coworkers.
• Self-motivated, dependable, and able to work independently with minimal supervision.
  
  

• Experience working with Medicaid-funded home care programs.
• Knowledge of home healthcare scheduling and caregiver workforce management.
• Experience with payroll, billing, and scheduling software.
  
  

• Opportunity to make a meaningful difference in the lives of clients and caregivers.
• Collaborative and supportive work environment.
• Professional growth and development opportunities.
• Stable and rewarding career in the healthcare industry.