Administrative Management, Administrative Skills, Calendar Management, Clinical Support, Computer Music and Audio, Computer Software, Customer Support/Service, Data Entry, Editing, English Language, Healthcare, Healthcare Administration, Insurance Claims, Medical Record System, Medical Records, Medical Writing, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Nursing, Office Equipment, Operational Support, Patient Care, Patient Confidentiality, Patient Follow-up, Patient History, Primary Care, Record Keeping, Regulatory Requirements, Spanish Language, Speech Recognition, Systems Maintenance, Testing, Treatment Plan, Typing, Word Processing
Care Management Support Assistant 1
The Care Management Support Assistant 1 contributes to administration of care management. Provide non-clinical support for the assessment and evaluation of members' requirements. This support helps achieve and maintain a wellness state. It does this by guiding members/families toward resources and facilitating interaction with them. These resources are appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Certified Scribe with skills to assist and document on all patients seen daily by Physician Assistant.
Location: Conviva Senior Primary Care office located at: 10435 Vista Del Sol Dr., El Paso, TX 79925
You will be reporting to: Manager, Clinic/Center Administration
Job Responsibilities
- Ensure uncompromised patient care by transcribing fast, and performing editing.
- Typing out the full forms of medical abbreviations and acronyms, and the formal versions of medical jargon.
- Identify and follow up on inconsistencies, errors, and missing information within a transcribed report.
- Submit transcriptions to healthcare professionals for their approval promptly.
- Perform additional tasks such as following up and revising patient history, and entering medical reports into electronic health records systems.
- Protect patient confidentiality and follow legal requirements.
- Receive patients, schedule appointments, and maintain patient records
- Work with transcription equipment that can include speech recognition equipment, word processing, and computer software
- Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives
- Perform administrative tasks, including mail, phone calls, scheduling, submitting insurance claims, and operating common office machines.
- Record patient medical histories, physical examinations, test results, diagnoses, and treatment plans in digital audio files
- Provide customer service to physicians, nurses, other healthcare professionals, and patients through email, telephone, or face-to-face meetings
Required Qualifications
· Medical Scribe Certification
· Bilingual (English & Spanish)
· Microsoft Office technical experience with Word, Outlook, and Excel
· Administrative support experience in the healthcare industry
· Familiarity with care and well-being resources
Other Qualifications
· Associate's degree
· 6 months – 1 year experience transcribing as Medical Scribe
· Demonstrated excellent customer service Experience interpreting and responding to customer requests
· Microsoft Access proficiency
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CenterWell Senior Primary Care