Bilingual Spanish Call Center

Advanced Personnel Resources

Greensboro, NC

Apply

JOB DETAILS

SALARY

$19–$26 Per Hour

JOB TYPE

Full-time

SKILLS

Accounting Software, Administrative Skills, Billing, Bookkeeping, Calendar Management, Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Entry, Email Technology, English Language, Establish Priorities, Interpersonal Skills, Intuit Quickbooks, Medical Office Administration, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Office Equipment, Office Management, Online Chat, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Proofreading, Reporting Skills, Sales Management, Spanish Language, Team Player, Telephone Skills, Time Management, Transaction Processing/Management, Typing, Writing Skills

LOCATION

Greensboro, NC

POSTED

8 days ago

We are seeking a dedicated and professional Bilingual Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our diverse customer base, providing exceptional support in both English and Spanish. Your responsibilities will include managing inquiries, resolving issues efficiently, and ensuring a positive experience for all clients. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer service. This position offers an opportunity to contribute to a collaborative environment where your skills directly impact customer satisfaction and operational success.DutiesRespond promptly and courteously to customer inquiries via multi-line phone systems, email, and live chat in both English and Spanish.Assist customers with account management, billing questions, product information, and service issues.Utilize office management software such as QuickBooks and Microsoft Office to process transactions, update records, and generate reports.Manage front desk responsibilities including greeting visitors, handling phone etiquette, and maintaining a professional reception area.Perform data entry tasks with accuracy, including filing documents, updating customer databases, and proofreading communications.Coordinate calendar management and appointment scheduling for internal teams or clients as needed.Support administrative functions such as bookkeeping, filing systems, and general office organization.Maintain confidentiality of sensitive information while providing exceptional customer support.Collaborate with team members to improve office procedures and enhance overall efficiency.Handle clerical tasks such as typing correspondence, managing multi-line phone systems, and supporting medical or dental receptionist duties if applicable.SkillsFluency in both English and Spanish is required; excellent verbal and written communication skills in both languages.Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools.Experience with QuickBooks or similar accounting software; familiarity with bookkeeping practices.Exceptional organizational skills with the ability to multitask effectively in a fast-paced environment.Knowledge of office management procedures including front desk operations and multi-line phone systems.Demonstrated customer service expertise with excellent phone etiquette and interpersonal skills.Ability to handle clerical tasks such as proofreading, filing, calendar management, and document preparation accurately.Previous experience in administrative roles such as medical or dental receptionist or personal assistant is advantageous.Strong time management skills with the ability to prioritize tasks efficiently.Basic understanding of office equipment operation including multi-line phones and office machinery. This position is an excellent opportunity for individuals seeking a rewarding role that combines administrative expertise with exceptional customer service. We welcome candidates who are organized, proactive, and eager to contribute positively to our team environment.Benefits Available:Short/Long Term Medical InsuranceDental InsuranceTerm LifeShort Term DisabilityDirect DepositHoliday PayService Bonus#BD1

About the Company

Advanced Personnel Resources

Resume Resources

Free Resume Templates Free Resume Builder