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Bilingual Spanish Collections

Advanced Personnel Resources

Greensboro, NC

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JOB DETAILS
SALARY
$17–$26 Per Hour
JOB TYPE
Full-time
SKILLS
Corporate Policies, Credit and Collections, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, English Language, Interpersonal Skills, Legal Standards, Microsoft Excel, Microsoft Office, Multilingual, Negotiation Skills, Persuasion Skills, Predictive Dialers, Problem Solving Skills, Sales, Short Messaging Service (SMS), Spanish Language, Systems Maintenance
LOCATION
Greensboro, NC
POSTED
22 days ago
We are hiring for several collections positions in the Greensboro area with Monday to Friday schedules, weekly paychecks, and great opportunities, apply today!Core ResponsibilitiesHigh-Volume Outreach: Initiate and receive calls, emails, and SMS in both English and your second language to notify customers of delinquent statusNegotiation & Resolution: Assess the customer's financial situation to negotiate realistic payment arrangements, settlements, or hardship extensionsAccount Documentation: Accurately update CRM systems and collections databases with interaction notes, promises to pay, and account statusesSkip-Tracing: Research and utilize databases to locate customers who are difficult to reach or have unresponsive contact informationRegulatory Compliance: Adhere to ethical collection techniques, company policies, and legal standardsKey QualificationsBilingual Fluency: Professional or native fluency in English and Spanish (written and verbal), including the ability to negotiate in both languages.Negotiation Skills: Strong persuasion, empathy, and problem-solving abilities to secure payments while preserving customer loyalty.Communication & Interpersonal Skills: Ability to handle sensitive and challenging financial conversations professionally.Technical Proficiency: Experience with predictive dialers, CRM platforms (e.g., HubSpot), and MS Office/Excel.Experience: Typically 1–3+ years in collections, customer service, or sales, preferably in commercial or consumer lendingBenefits Available:Short/Long Term Medical InsuranceDental InsuranceTerm LifeShort Term DisabilityDirect DepositHoliday PayService Bonus#BD1

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