Bilingual (Spanish) CSR1-Outreach

Job Title: CSR I - Outreach (Bilingual English/Spanish)

Pay Rate: $20.00/hour
 Position Type: Full-Time
 Project Length: 90 Days (3-Month Assignment)
 Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST
  

Work Location: Mountain View, CA 94043

This position requires travel to various locations within the county as needed.

Position Overview

The CSR I - Outreach (Bilingual English/Spanish) is responsible for providing in-person outreach and enrollment support services to beneficiaries. This role involves presenting managed care options, assisting with enrollment and disenrollment processes, and supporting community engagement efforts. The position requires strong communication skills, attention to detail, and the ability to work effectively in both independent and team environments.

Job Responsibilities

• Conduct face-to-face outreach and enrollment services in both group and individual settings
• Present Managed Care options and assist beneficiaries in understanding and utilizing healthcare plans
• Support enrollment and disenrollment processes, including documentation and follow-up
• Provide assistance with medical exemptions and waiver inquiries
• Communicate enrollment status updates and respond to beneficiary questions
• Perform accurate data entry and maintain records in CRM systems
• Transmit enrollment and disenrollment data according to established procedures
• Maintain positive relationships with county staff, community partners, and clients
• Participate in community events, outreach programs, and health fairs
• Assist with onboarding and training of new staff when needed
• Monitor and report trends, issues, and opportunities for process improvement
• Ensure compliance with program policies, procedures, and performance standards
• Meet productivity and quality metrics established for the role
• Perform additional duties as assigned

Travel Requirements

• Travel is required to support coverage at various locations
• Must have a valid driver's license, reliable vehicle, and active insurance
• Mileage reimbursement will be provided from the assigned home base to work sites

Minimum Qualifications

• High School Diploma, GED, or equivalent required
• Bilingual in English and Spanish (required)
• Typing speed of at least 20 WPM
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational, communication, and interpersonal skills
• Ability to work in a fast-paced, deadline-driven environment
• Ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience in customer service, call center, or public-facing roles
• Experience in healthcare, Medicaid, or human services environments
• Experience with community outreach, public speaking, or presentations
• Experience working with diverse or underserved populations

Work Environment & Physical Requirements

• Work is performed in office and community-based environments
• Must be able to remain in a stationary position for extended periods
• May occasionally lift or move items up to 25 pounds

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.