Position Overview: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details, and claims processes.
Assisting clients with policy changes, updates, and renewals.
Investigating and resolving customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Bilingual Spanish highly preferred
Numbers & Facts
Location
Bloomfield, NJ
Job Type
Full-time
Skills
Claims Processingunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Insuranceunmatched
Licensingunmatched
Life Insuranceunmatched
Marketingunmatched
Multilingualunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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