Benefits:
Free uniforms
Bonus based on performance
Employee discounts
Reports to:Front Desk Manager/Supervisors
Position Type:Part-Time
Requirements:
Fluent in Spanish and English
Customer service experience
Strong reading and writing skills
Basic computer skills
Open availability during the week and on weekends
Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.
Special Skills:
Strong customer service skills
Professional communication
Dependable and responsible
Comfortable working in a fast-paced environment
Able to follow procedures and handle members confidently
Responsibilities:
Greet all members and guests with a smile and wish them well as they leave the club
Check in all members and guests following company procedures
Communicate any system alerts or messages during check-in
Answer phone calls in a courteous, professional, and helpful manner
Share information about special events with members and guests
Create a welcoming atmosphere for everyone who walks in
Assist members with requests or refer them to a manager when needed
Maintain a professional attitude at all times
Make outbound calls to leads and members with billing issues
Process payments for member services in accordance with company policies
Be familiar with the facility layout, services offered, and class schedules
Keep the Front Desk area clean and organized
Assist with maintaining the cleanliness of all gym areas
Support management with projects or tasks as needed
Follow all policies and procedures in the Employee Handbook
Complete opening and closing duties as assigned
Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements
Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates
Meetings:
Monthly or weekly department meetings
Employee training meetings