Bilingual Spanish/English Front Desk Rep - Open Availability

Crunch Fitness - SW Florida

  • Pembroke Pines, FL
  • 20 days ago
  • Part-time
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Skills

  • Billingunmatched
  • Computer Skillsunmatched
  • Corporate Policiesunmatched
  • Customer Support/Serviceunmatched
  • English Languageunmatched
  • Housekeeping/Cleaningunmatched
  • Multilingualunmatched
  • Organizational Skillsunmatched
  • Salesunmatched
  • Spanish Languageunmatched
  • Telephone Skillsunmatched
  • Writing Skillsunmatched

Description

Benefits:
  • Free uniforms
  • Bonus based on performance
  • Employee discounts

Reports to:
Front Desk Manager/Supervisors


Position Type:
Part-Time


Requirements:


  •  Fluent in Spanish and English 
  •  Customer service experience 
  •  Strong reading and writing skills 
  •  Basic computer skills 
  •  Open availability during the week and on weekends 
  •   Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM
Special Skills:


  •  Strong customer service skills 
  •  Professional communication 
  •  Dependable and responsible 
  •  Comfortable working in a fast-paced environment 
  •  Able to follow procedures and handle members confidently 
Responsibilities:


  •  Greet all members and guests with a smile and wish them well as they leave the club 
  •  Check in all members and guests following company procedures 
  •  Communicate any system alerts or messages during check-in 
  •  Answer phone calls in a courteous, professional, and helpful manner 
  •  Share information about special events with members and guests 
  •  Create a welcoming atmosphere for everyone who walks in 
  •  Assist members with requests or refer them to a manager when needed 
  •  Maintain a professional attitude at all times 
  •  Make outbound calls to leads and members with billing issues 
  •  Process payments for member services in accordance with company policies 
  •  Be familiar with the facility layout, services offered, and class schedules 
  •  Keep the Front Desk area clean and organized 
  •  Assist with maintaining the cleanliness of all gym areas 
  •  Support management with projects or tasks as needed 
  •  Follow all policies and procedures in the Employee Handbook 
  •  Complete opening and closing duties as assigned 
  •  Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements 
  •  Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates 
Meetings:


  •  Monthly or weekly department meetings 
  •  Employee training meetings

Numbers & Facts

LocationPembroke Pines, FL
Job TypePart-time

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